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Customer reviews

Rating 4.3 out of 5 stars with 2440 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 95 Showing 1,881-1,900 of 2,440 reviews
  • Rated 5 out of 5 stars

    Great warranty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just having the protection of the Geek Squad warranty gives me peace of mine.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Vague Associate explanations, Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be sure to ask questions, as you'll learn the sales associates do not disclose the limitations of that you will be required to pay at least 70 or more dollars to have your item serviced. Cracked screens on the phone are not covered... regardless how many times you ask the associate, " cracked/ destroyed screens are covered, also in the event of a significant drop?". The associate will say, "Absolutely!". Service department will say, " Nope, not covered." Appears Best Buy should adequately train their associates, and retain and management spot check associate transactions, to ensure they are disclosing pertinent information and communicating accurate service. In more disgusted with the vague manner in which they want you to pay $180 to cover a device without being honest about service. It looks bad for the company, when honesty and respect is not part of their business practice. Appears Shady!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this insurance and never used it but is nice to feel peace of mind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection and value!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing customer service, amazing plan, easy payments, great value!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    lost phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came thru again and fixed the issue just like that geek squuad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cell phone insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They honor what they say they will in terms and conditions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    immediate installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installing the cell phone screen protector helps me to keep my screen intact

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know the Geek Squad will be there for me when things don't work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No matter how good you protect kids phones they always tend to break.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Protection Plan is very good i highly recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always available.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Past experience dictates that their performance is indispensable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the Geek Squad Protection on the phone. It’s worth having in case you have any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a great plan to have if you need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a great plan to have if you need it but I never have used it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a great plan to have if you need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a great plan to have if you need it but I have never used it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service always

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall service. Wouldn't leave home with out it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strong and trustfull

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong and flexible enought to provide security to my devide. Like a plus looks great on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice peace of mind having the geek squad protection on your items

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the price n hassle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service fee on top of protection plan was almost price of new phone. 1st replacement was defective and had to wait for 2nd replacement.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Employees are very friendly and helpful. Great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth it if buying expensive items it give you peace of mind

    I would recommend this to a friend