Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 1572 reviews
(1,572 customer reviews)Rating by feature
- Value4.9
Rating 4.9 out of 5 stars
- Quality4.9
Rating 4.9 out of 5 stars
- Ease of Use4.9
Rating 4.9 out of 5 stars
to a friend
Rated 3 out of 5 stars
Insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had a problem with my kids games yet but just in case
I would recommend this to a friendRated 3 out of 5 stars
Great item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would use it as many times as I could......the product easy.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Need management training
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Manager at the store couldn’t give me store credit so I can pick up at a different store and made me wait a week to get my game
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont do it.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These companies are making a fortune off of us. They always find a eay to day that doesnt cover that. Maoe sure you read every line because its all a scam. Ive paid monthy for this service and still trying to charge me 149. For a phone replacement that is in excellent condition. People cannot hear me on it. Because of everythinv going on there is no way to fix it. I waited 1.5 hrs kn the phone to hear this.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for sharing this with us. I'm sorry to hear about the microphone issues you're running into with your phone and the misunderstanding regarding protection. If you have any questions we can answer in the meantime, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the two year plan to go with my new phone I bought here had trouble with the phone and instead of fixing or replacing the phone they wanted me to put $300 down and give them my credit card to replace my phone what was the 2 year plan for never again
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
geek squad 2 year protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.can 2 year protection plan charge me when I purchase the product
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad insurance sucks, didn’t even let me get an even exchange and charges me for repairs .
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Hate places sneaking crap like this in on orders!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As intended, after enough orders… this stupid protection plan accidentally got added during checkout. Makes me wish I bought elsewhere and will make me reconsider future purchases here. Don’t want to have to worry about it sliding in when trying to order quickly from my small phone screen….
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not as useful or as easy as it seems on TV but did what it was suppose to... returned
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
i almost always buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.if its no frills nor questions, idk why they dont just offer to replace your item when time comes at 2 years. theres quite a few things i missed out on taking advantage of these protection plans
I would recommend this to a friendRated 1 out of 5 stars
Scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So this is probably my fault, but I ordered something at this was precjecked for like $.99 for a two year replacement in a ps4 game So just make sure your watching before you finalize your order
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth getting. Game rarely breaks. Waste if money even if its not expensive. Money down the toilet no matter how small. Hassle to get service from geek squad. Stand in line for hours to get service in any Bestbuy you go to.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
FORDAHM RD GEEK SQUAD IS HORRIBLE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad is always helpful except the one on fordham rd in the BRONX. EVERYONE THERE IS HORRIBLE. THEY NEED TO FIRE EVERYONE AND HIRE BRAND NEW PPL. NOT JUST GEEK SQUAD BUT THE ENTIRE STAFF..
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Very disappointed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was offered to my young son when he purchased a video game. The sales person pushed this on him. Very disappointed bestbuy took advantage of him.
No, I would not recommend this to a friendRated 1 out of 5 stars
Could be better!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad doesn’t give you a head up when your protection is about to expire so if you forget.... you’re screwed. How HARD would it be to send an alert???
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.canceled this. Changed my mind & decided not to buy
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a Chromebook. The software download is not compatible. I am now getting several emails to install it but I can't. It's a bit annoying.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Added to a video game at checkout
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t want this and don’t have an option to cancel it. Trickery at checkout.
No, I would not recommend this to a friendRated 1 out of 5 stars
not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.long live the geeks. incredibly difficult to get an appt, they wanted to take 3 weeks to fix my internet.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Not what it’s meant for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They say it cover stuff in your home electronics but they when I try to use it they try to charge me $100 just to see it
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Steph – I apologize for the confusion around the coverage of your Geek Squad Product Replacement Plan. Those Replacement plans need to be fulfilled in-store. Some of our Geek Squad Protection plans may cover in-home service, however. Please see www.geeksquad.com/terms for full details.