Customer Ratings & Reviews

I had a great experience with Geek Squad. I dropped my device off that was not fixable and they sent me a brand new device!

Good service plan and worth every penny for insurance properties.

I was amazed when I found out they did not work on printers! I was even more amazed when they replaced my 3 year and 10 months old printer with a brand new one!!! You can't beat that warranty anywhere!!

I am hoping the price I paid for this coverage was worth it. It only covers the new printer if issues might arise. The best thing is that this coverage is for a specified period of time, and I like that.

I wish I could afford to continue using this feature, but it just doesn’t fit into my old lady budget

I usually buy extended warranty for products which may break

Great service hook up with the every thing answered any questions I had

Extremely helpful in handling my computer issues and very knowledgeable

They have always been a blessing to wotk with! Great great great!

Good service when you need the help. The techs work with you and make good suggestions.

Geek Squad is always extremely knowledgeable and helpful! Thank you guys !!!

Person was knowledgeable,easy to understand ,had me put in ink so next time I can do myself

Always, always, always get the extended warranty on printers. I bought the 4-year extended on my Epson WF-7840 in April 2021 and that printer stopped working in March 2025. Easy replacement.

Always, always, always get the extended warranty on printers. I bought the 4-year extended on my Epson WF-7840 in April 2021 and that printer stopped working in March 2025. Easy replacement.

Have not had to use them yet but use them in the past and they were perfect for what we need

4 years of service at this price is an excellent deal. Best part is being able to just drop the item off at Best Buy for repair, unlike the other after-market warranties that require you to troubleshoot the problem first and possibly have to ship the item. If they cannot fix it, they will replace it or give you a refund on the item. Also, this service plan is transferrable if you sell the item.

They last a long time and will come in and just replace it not many questions askedd

Thank you for having this service. Hope I never need it

Overall GSP is a good choice to make when buying products from Best Buy. It gives me a peace of mind that if I bought a good or questionable product that BestBuy will be there to make it right. I have some products that I will use regularl. y or that I highly depend on. I weight the knowledge of the product and pass performance of the product to decide if I should purchase GSP. Anything you buy over $20 I recommend getting. I have gotten some lemon products in the pass that didn't last or live up to the hype and general dissatisfaction. The Best Buy GSP has you covered.

I took my printer in because it stopped printing. I was not aware that Best Buy replaces instead of fixes printers. I was given a gift card to pick out the same or different one. It was a pleasant surprise as the printer I had gave me issues and I really did not want the same one.