Customer Ratings & Reviews

Geek squad is always helpful, attentive and resourceful for all my tech needs. Definitely a must have subsription.

Helped me with my needs, did a good job, very pleased

Haven't had to use it, but nice to know it's there

Everything "tech" is hit or miss nowadays. Our present situation does not appear to be resolving anytime soon. We will ALWAYS purchase the "4-year Geek Squad Product Replacement" service. So important today, especially for those on a fixed income.

The geek squad service/warranty is well worth it on many items. I added this coverage to a printer a few years back and the printer completely died a few months before the coverage was up. I made an appointment, took it in, they checked it out to make sure it was not working and gave me a gift card for my original purchase price right away. Great service and coverage in this case

The technician who assisted me with my printer issues was outstanding, and patient and worked hard to solve my network connection issues. He also consulted with Google Fiber tech support to ensure the settings were correct.

I Bought this laptop in 2018 and still using it running some "aggressive" games such as Modern Warfare, Destiny 2, Last of Us, and Overwatch, and I will say that they run just fine. However, since games have become more demanding over the past 2 years, laptops are trying so hard to keep up with them. I drop frames repeatedly, especially in Modern Warfare. But I will say this is a great laptop and would have given it 5 stars, but I did the math a while back ago adding all the parts up together, and I was surprised to see the price. Let's just say that it's not worth $2,000, but other than that, it's a solid laptop.

4 year replacement gives me great peace of mind for purchase

I have learned to always purchase the geek squad extended warranty. I recently returned my wireless printer which was nearly 4-years old. It would no longer work wirelessly. Because of this warranty I was given a comparable model which works much better. Also, luckily, it was on sale; therefore, I was given a giftcard for the difference of my original and the "on-sale" printer! I have also used this warranty on a phone set for our home and a few other items over the last 10-12 years.

Geek Squad repaired my built in Microwave quickly !

The replacement policy saved me a hundred dollars when my printer died and needed to be replaced.

I purchased the product replacement for this product as I had issues with the one for the original mini. I had to replace that one 3 times, and each time I went to the store they were a pleasure to deal with. No questions asked, was just told to go get a new one. And the first time I had to replace it, the price on the plan had decreased and they gave me a Best Buy credit for the difference! Also, each time you replace, it starts over again. This is the best product replacement plan around.

Haven't had to use it yet but was worth getting for the protection

Geek squad is very knowledgeable when it comes to products and services. Their customer service makes you feel calm and optimistic.

Good sound quality Loud and clear comfortable an good charge holding time

Good to know my stuff is insured. Now I can relax knowing my stuff will be covered.

The warranty replacement programs so far have worked greatbfor me.

They definitely do a get job and they back there plans

very helpful, knowledgeable, courteous staff person

With this plan it takes the headache out of all my tech issues. When I make my appointment and bring my computer in or set up an appointment for my larger items the Geek Squad always comes through and resolves the issues. The Geek Squad has come along way since the start of the Geek Squad as well as their customer service which is why I renew my service with them!