Customer Ratings & Reviews

I returned my item for some issues with the printer and they accepted and i got a replacement. Smooth process

I opted for a 2 year product replacement for my smart tv, based on my prior experiences with Geek Squad. So far I have had no trouble, but I know I can depend on Geek Squad if a problem should arise.

This printer is awesome. I would 100% recommend, setup is straightforward and i use it for EVERYTHING!

I LOVE this program! I've bought it on most products, it's such a hassle free way to replace damage or bad quality items. Provides piece of mind.

haven't had to use it but for the money its well worth it if I ever need it

I purchased this by accident but after a set of computer speakers stopped working after 3 weeks it definitely paid for itself. I would recommend on expensive everyday items that get heavy use.

I've been buying from the same store in Kalispell,MT for years. They are very knowledgeable and very quick to diagnose a problem. In the event that I've had to return an item they were THE BEST! Thanks guys for all your advice and I wouldn't think of going anywhere else!

Protection plan is a must have! Have used many times for many of my past purchases. Be aware that once you’ve used the plan to replace a broken or defective product, the plan is fulfilled and you must (if you wish to protect the new item) repurchase with the replacement product. Not a fan of that at all but such is life....

The geek squad has been able to answer all my questions. They have been able to straighten out all my issues with my equipment as well. Having them stand behind the products they sell sets my mind at ease.

Geek squad is amazing! Definitely recommend to everyone

this replacement plan is a no brainer... anything from malfunction to user error even damage from dust will be fixed or replaced.. walked into best buy with my purchase explained my problem ..they took care of it just like that so affordable a couple dollars for two years

I purchased a geek squad protection plan for backup because the benefits of having it are well worth it. It's just pennies towards your investment and without it you could possibly end up coming out of pocket with absurd amounts of money for repairs or replacements.

This takes care of service and installation and if anything unforeseen happens to your new product or appliance!

It’s always good to keep your products insured. I haven’t had to fix anything yet but my hope is that the tech team will be good.

5 lousy bucks for a 2 year no questions asked replacement policy? Sign me up!! All I have to do is show I didn't abuse it by dropping it and busting it open, or by spilling coffee or soda or water all over it. Fantastic price and policy, thanks BB!

I try to buy all of my electronic though Best Buy because of this plan. Employees are always so nice and helpful. I will never buy another company's replacement plan because I have already found the best!!

always recommend purchasing the geek squad product replacement! this really comes in handy!

They mounted my big sceen tv. Helped me install apps

Bought the four year Geek Squad product replacement plan just in case an issue should arise!It just gives me reassurance that someone is a phone call or email away just in case I need help or assistance!

I have used this service before for tablets that my kids kept breaking.