Customer Ratings & Reviews

Great lovely service never had a problem with replacements or troubleshooting best customer service I've ever experienced

Another five star rating on something I will probably never use. You can tell I have no life, so I respond to surveys that are totally useless.

I can’t say it enough for the price the 2 year replacement is amazing. I’ve never been a fan of paying for additional coverage but for total replacement at this price can’t go wrong.

I have used this program multiple times and it is well worth it in my opinion. I have had items replaced on more than one occasion. The process is simple and painless. Well worth a few bucks.

The best ever service to exist around town, use geek squad!

The service they offer in product protection is excellent.

Good protection plan especially for the price! I always pay for the protection plan when I buy any appliance or electronics!

A headset I purchased stopped working and people couldn't hear me. I brought it in and the customer service rep exchanged it for a new one. I was also able to get the protection on the new headset.

The squad at my Cary crossroads location always provides great customer service whenever I come in for service or general questions about products purchased

They were helpful enough they serviced my needs in a timely manner

Warranty is a great one to have on the headset. It's a Comfort to know that is something happens I just have to exchange it and it would be covered

Haven't had to use it yet but for the price I thought it was a great option to have a backup. I purchased it when I bought my HP printer.

It’s worth it purchasing this replacement plan. The hard drive that I bought has spinning hard drive, it’s nice to have peace of mind while using the hard drive with my Xbox ONe S.

Not much to say it’s warranty and I get entered into a drawing to write a review.

Get it is definately worth it & has always been well worth it to myself anytime I had to use it by chance with no problems at all when helped out by Best Buy.

Get it is definately worth it & has always been well worth it to myself anytime I had to use it by chance with no problems at all when helped out by Best Buy.

They helped to replace my xbox control when it broke. No fuss no huss just smooth sailing for this guys and help. Worth buying the insurance protection from them.

Just worth the knowledge of having peace of mind in case anything goes wrong. Haven't had to ever use with other products purchased from Best Buy.

Gives me peace of mind I have four years of support if I need it for a fair price.

This is one of the best "insurances" ever. I am very comfortable knowing I can always rely on the Geeks to help me with my computers, etc.