Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 11199 reviews
(11,199 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Bad Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed with the back up camera. The technician failed to tell us he would be messing up our factory radio and speakers or that the back up camera and radio would be so limited. I would never recommend this service.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
get accident protection instead
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.useless at $25. instead get accident coverage @$7.99. its cheaper and no matter what they will give you another procuct.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called them over the phone they told me to go into the store (it was closed due to the pandemic) to have my problem addressed. Waste of my money.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We are certainly living in unprecedented times and we appreciate your understanding. Nothing is more important than the safety of our customers and employees. At this time, we are still offering support in a variety of ways. We'd love to talk over what options are available to you and how we can best support you in these trying times. For support with this, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price for having to deal with Geek Squad.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .I'm sorry to hear you're not satisfied with the coverage of your Replacement Plan. If there is anything we can do to make this better, please let us know, at 1-800-GEEKSQUAD.
Rated 2 out of 5 stars
not helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just becuse it is frree with product does not mean it is worth it
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never found it more difficult to get support on a product than after paying for the Geek Squad support
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Haven't used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't used this so I don't know how it works Too soon
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Caught unaware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was unaware I was purchasing this until I received my final invoice. Honestly, I hope the printer calls it quits within the warranty period, so I can use this $50 warranty purchase.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Sometime friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer Service is getting better. Waiting time need improvement.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 2 out of 5 stars
Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont know why i even wasted money and bought this.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hardly have the need to use it! The only thing that maybe will use if needed is the one-year warranty. They should add the 4 year replacement after the warranty expires.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad was going to charge me 100 dollars for something I looked up online. Thank goodness for YouTube.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
false
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.you are lying paid for this amd you refuse to honor it
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Pass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My printer totally sucks and it hasn’t been replaced nor repaired because customer service doesn’t answer
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty annoying. My juicer stopped working and Best Buy said I had to call the actual juicer company and talk with them about warranty bc the geek squad would start covering it AFTER the manufacture warranty ended.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never purchase this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I must have been out of my mind. I am pretty sure I accidentally purchased best buys protection plan that they rarely honor.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Deceptive warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for a Canon printer, which stopped working after 8 months. The warranty was not useful, and I feel was deceptive.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to reach out to us about this. I'm sorry that you've been dealing with this issue and weren't able to get helped. We'd recommend getting in contact with your local Best Buy who should be able to swap out the unit for a new model. You can find information about your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
Didn't fix the problem! Dissatisfied.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I picked up the laptop that was sent for repair. Although the mother board was replaced, it is still running VERY slow after GEEK SQUAD completed the diagnostics.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Had to return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn"t doing what it was what it was expected to do.
I would recommend this to a friendRated 1 out of 5 stars
Cheap Printer crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Typical cheap crap. Have had two of these printers now and both have stopped working within two yrs. Don't buy one without a protection plan.
This review is from 4-Year Accidental Geek Squad Protection
I would recommend this to a friend