Customer Ratings & Reviews

Love the geek squad. Returned a Samsung dryer and replaced with an LG. Ease of return was excellent!

Great service and great people would recommend for anyone

Purchased the Geek Squad Service Plan. Have not needed to use it, doubt I will need to, but better to have a service agreement and not needed rather than need and not have.

They came to my home ordered parts they needed didn't completely fix first time ordered more part installed them and stove is fixed and working as it should. My only thing I think they can do better is less time to show up after u call to scedual I called they came 4 days later then needed part had to get part so 4 days later came back needed more parts so had to date another 4 days but they were polite and explain a lot as they were doing it they also cleaned up after they were done with work

Worked for us a couple times in the past we strongly recommend

Had to use the service after my new washer came off the belt the tech fixed it fast, did have to wait a few days to have them come out though but just glad it’s working again. Definitely paid for itself in one use during my first year since getting the washer/dryer combo. Have 4 years left. Gives peace of mind!

The agent mounted my dryer very professionally. They carefully carry the dryer minding the wall and protecting the floor.

5 year warranty on washer and dryer used once or twice on washer dryer before pays for itself if any problems do occur and in 5 years its likely

We always get the Greek Squad warrantee of high dollar purchases. Quick and easy one stop shopping. I’m sure there are other options, but have always been pleased the BB when I needed to call.

That insurance is good for the machine and is better to buy it

I purchased this for my front load washer and had trouble with it and the Geek squad service took care of everything. Unfortunately they used a 3rd party vendor to service the machine since my area did not have Geek squad service ppl and that was kind of a pain but the Geek squad reps were extremely helpful and accommodating and service plan covered the vendor costs and parts. Would highly recommend this!

Do not ever buy an appliance without having Geek Squad on it. They replaced the machines with no questions asked because it was broken and did not have parts or the machine. Worth every penny exponentially.

This washer might save you money without having an agitator but it will take forever to wash your clothes! 79 minutes is a long time for a normal load

The Geek squad was awesome! In and out in no time at all. I will forever buy this model! It is so reliable and looks good!

Have not had to use it yet. But the Peace of mind it gives me Is almost priceless

I think it’s good to have. When researching this dryer it seems like most people encounter issues in the first couple years.

We haven't used it yet, because the washer/dryer is working well.

I love best buy been with them for years with my applying

Best service always buy home warranty this any stuff you buy

It’s great having geek squad protection I recommend this for anybody and everybody you buy an appliance. You buy an electronic buy anything there and you can get the geese squad protection by it.