Customer Ratings & Reviews

I have always been told to purchase extended warranties and have never really needed to use them or I am often disappointed with the coverage that is given. I found myself having to use the Geek Squad protection one time and they were amazing. They gave me all of the options and made sure that I received the best option. I will never make a purchase without it again.

This was the 2nd group that came out as the first washer didn't work correctly. They also did a great job with installment.

Nice to.kmow if something goes wrong Wasn't a bad price point

Great protection plan! I thought it started coverage after the warranty ends but im not sure because the protection plan says good thru 3/2025 and if the warranty is 1 yr then the protection is actually only 2 yrs. However the geek squad description says it starts after the warranty ends so i have no idea.

They attempted to repair the problem and once it wasn’t possible getting the items exchanged was easy.

Washing machine is great! I love the vent where is keeps it from smelling like other washing machines

Both appliances are very easy to use. We bought them about 2 months ago and so far both are working wonderful. I bought the 5 yrs extended warranty as well just in case.

Good t customer service Great job Geek Squad. Thank you!

I was so happy that I had the 5 year Geek Squad Protection Plan. I had an internal problem with my Maytag Washer and the Protection Plan kicked in and they replaced the washer when it could not be fixed. Everyone was nice about the problem and now I have my new replacement washer. So I have renewed the plan when it came up.

The dryer I bought with a 3 year geek squad warranty broke right before the warranty expired. I called geek squad they set a appointment within a few days. The repair man came and diagnosed the problem. He called me later to let me know the repair was over the limit they allowed for cost and they would replace dryer for free with exact one. The squad is the best way to go

Geek squad has excellent customer service. Definitely recommend !

always a pleasure dealing with best buy team members go above and beyond to help always recommend friends and family to go to best buy

If you're spending that much on an appliance, it only makes sense to look in to the extended warranty. I have purchased these on my most expensive purchases and have had to use it on several. To get it repaired or replaced for the cost was well worth it. Have I purchased a warranty and never had to use it, sure, but the times I have had to use it I was very glad I had it.

Have not had to use it yet and hope I never do, but glad to have

This protection is like having a double-edged sword because the company that created the device will also protect it under its warranty and repair coverage so double is better than single apply for the geek squad also!!

Comes in handy when you need it. Always available. Answers questions or finds the right person for you

Was offered a great price to protect my investment.

Very good product and give a good save feelings create

Geek squad always delivers great content squad protection

Best part is warranty in case something goes wrong