Customer Ratings & Reviews

The Geek Squad is wonderful. They come at the time they said they would be here. They where quick and efficient

Hopefully I never need this product, however for the length of the warranty and the price... that's what pushed me over the edge to purchase from Best Buy

Agent on phone, ordered the wrong parts. Waited 3 weeks for the parts, but 1st Repairman couldn't fix my range because the parts were wrong He ordered more parts & i waited another 3 weeks, but they weren't the right parts so 2nd Repairman ( who was good) couldn't fix it, but he did order the correct parts. He expedited the 3 week wait, so i could get the range fixed in 1 week& the good Repairman fixed it. It took 7 weeks for Geek Squad to do their job.

Awesome product. Awesome service, will always purchase

Very helpful when I had to reschedule the installation of my new dryer.

It was a great buy. Installation included. When it comes to appliance I choose Best Buy.

So far haven't needed the warranty. Fingers crossed!

Definitely worth the peace pf mind and knowledge that something like this is covered.

I love when it let me know when the cicle is done.

Sometimes the clothes gets off balance and it will shut off and you have to take clothes out and rearrange it to make it work

I am so impressed with my front load washer and dryer by Samsung. It cleans well, it's so silent and the price was awesome!!!

Bought as protection hope not to use but if needed it's geek squad they are great

Due to Bidenomics, appliances are not as reliable, so the best advice is ALWAYS GET an extended warranty!

The agents installed my washer and dryer and made sure everything was working as it should be with the correct connections and hardware.

Exceptional customer service happy with my purchase

When you buy an expensive washer, you would think a service plan isn't needed, but I guess that don't make them like they used. If you ever need service, it will cost more than the service plan. At less than 10% of the cost of our washer, we decided not to take chances - really, a big heavy appliance with moving parts, water, electricity and a circuit board, Murphy's law seems predestined but we're covered for a few years. Four stars because manufacturers should make washers last more than 5 years, otherwise the pricing seems ok.

I'm glad I got the warranty. I'll update my review if I run into any problems, but so far, so good!

I haven’t had to use this for these items. I have used geek squad services in the past. They are always helpful and very responsive. I am sure I will not have a problem getting help if needed in the future for these items as well. I pretty much get geek squad protection on all big ticket items that I purchase at Best Buy.

i hope i never have to use this, but it's a great service to have. 5 years is a long time for a warranty, so well worth it.

The ability to customize my setting which includes steam cycles on the washer and dryer is a game changer! This is honestly the best washer dryer set Ive ever owned.