Customer Ratings & Reviews

So, they sell the warranty plans well, I mean who wants their applianceappliances to break and have to either spend a few hundred dollars to replace them, or just spend a few hundred dollars to buy new ones so soon. Well my washing machine, which was a little over a year old breaks, Nov 4th, I have literally had a migraine dealing with this warranty program. There is no assistance for laundry services, or rental for you to have. I had to wait 5 days for a repair guy (who is not geek squad because if I wanted geek squad it would have been 2 weeks) just to come look at my machine, he takes 4 more days to order parts... fast forward the December, no parts still. No idea if they are coming, and this whole time I have been out a washing machine. I don't know about you. But I was clothes daily (family of 4 with busy kids). I've had to make calls myself only to sit on hold for over a half hour to be transferred, and then still be told there is nothing they can do. See you have to wait 30 days (not from when you called, no because that would make sense, 30 days from when someone ordered a part) before they will even consider just replacing your machine (which they claim they will do in their sale... "we fix or or you get a new one") so you would thinknatvthe 30 days, which is closer to 6 weeks now, boom new machine... nope, now you move up to special forces, and then they have to submit a claim... which they tell you can take 3-5 business days for them to respond to.... So, if you opt for this, my suggestion is go to rent a center and get whatever appliance to save yourself the hassle, it will cost you, but it's cheaper than the laundromat (which I had to pay out of pocket for the last 6 weeks) oh and instill don't have a machine yet. Today is Dec 13

The techs are well trained and having the extended warranty plan is always a peace of mind

So far so good! It states that I need 50 characters.

Best decision to make when buying anything from Best Buy. My wife and I bought a television 2 years ago from Best Buy and the picture started flickering, and wouldn’t stop!! We was reimbursed our whole purchase price minus like $20,..

worth the peace of mind. I feel confident that if I need to use it best buy will stand by the protection plan.

It gives me piece of mind knowing that if something happens to my electronic I'll have geek squad to help me

Good price for the additional service for 5- years. Even I I won’t need to use it, it’s not wasting my money The installers did excellent job with the installation on washer/dryer

Called in 1st time since purchase in 2020. Received someone out of state, hard time understanding and he didn't speak very good english and called me Cereal. 2nd time called in, spoke with Shelly who did a great job!! Took care of issue right away!

so far so good. Good value and reputable brand. My plumber recommended this brand. Only complaint is Geek squad wouldn't install the steamer component. Wish I would have known that in advance. Had to higher my plumber to do it.

So glad I have this protection, peace of mind, knowing that if anything happens to my washer in the next five years, it will be replaced

Geek squad is the best. Worry free service and help you can count on.

They always follow through and repair or replace problems.

Nothing at all its all amazing maybe the only thing is the staking kit didn't come with it .

We had a different washer it broke within a year best buy didn’t have the same brand but let us pick a different brand and just had to pay a difference we love our Samsung washer

Recently purchased a new washer and dryer Samsung set and they look great and also purchased the ext warrantly.

It's great to have this protection incase you need it for any reason, Geek Squad will come and take care of the problem.

This is a good thing to have anything can happen a machine is man made no one should purchase without it

Very helpful and professional. I am very happy with the results.

Great service!! Everything was fast They helped me install my washer

The cheapest insurance policy for appliances on the market!