Customer Ratings & Reviews

Repair was scheduled adequately, and the customer service rep was great.

Having access to the geek squad 24/7 for me is a life saver. I work remotely from Arkansas to California. Down time for me is a killer. I have used the service four times since purchase and its been excellent. Highly recommend.

Calling up the crew and easily scheduled the appointment to see and fix the problem with my fridge. The crew handled it with care and explained in human language to me.

I haven’t used it but I guess it’s good. I guess the service is good.

they connected my washer the same day and quickly.

Tech Jeff was amazing super friendly very knowledgeable . Call center people I’d rather not have to call them ever again. What should have been an easy fix took multiple calls and hours on the phone to get a resolution acceptable to me as a paying customer with a new purchase

I haven’t had to use this. But I wanted my appliances protected. I have done business with Best Buy for years. I have never been disappointed.

Great help! All questions I had were answered well!

Always buy this. We have had 3 sets of lg washer/dryer and after about 4 years something usually small will go wrong

The agents delivered the washing machine, installed it in my laundry room, hauled away my old washing machine, instructed me and my husband how to use the new Samsung washing machine.

I haven't used them but when I call the store they walk me through my problems

Can’t purchase a household appliance without also buying a warranty.

The Geek Squad protection is definitely worth having. This service pays for itself.

Geek squad talked us through the best option that fit me, instead of just throwing in a bunch of options that we didn't understand nor needed. Definitely a great deal and asset to my purchase

The Geek Squad is a great team , they offer a good service.

really good is not loud at all i really love the tech on it

You should always use extended warranty for appliances, especially with washers. I would recommend contacting the sales rep who got you the appliance instead of going to the Geek Squad section since the appliance gut will know local repair people.

Excellent setup by the Best Buy team! I would purchase from Best Buy in the future

Gets the job done pretty good, havent used the wifi feature yet but planning to do so

Definitely the way to go when ordering these kinds of items. There was a problem with a friend's purchase who had this protection and they took care of him immediately. Very helpful.