Customer Ratings & Reviews

I was having some issues with gen 1 and because of buying the 2 year warranty Best Buy simply replaced it with the gen 2. I even got a Best Buy gift card for the difference between the gen 1 and gen 2 price.

The agents have repaired issues with four computers that would have otherwise created expenses that were not necessary. Their prompt and professional service cannot be matched.

Peace of mind for a few extra dollars to protect my items is a no brainier. Highly recommend. Replaced my broken headset a year and a half later in store in a matter of minutes.

Im so thankful for the geek squad plans! We have definitely had our fair share of claims, and always happy to work with them! Definitely worth the extra purchase protection!!

It was easy to set up and great connection for a fully wifi home of 5. However, it stopped working aftet 3 weeks. Geek protection replace it but the next one did the same thing in 3 weeks. Went with a different model.

So happy with our flex brew coffee maker. allows for 14 oz coffee cup. can use own coffee instead of buying pre-measured cups. makes the perfect cup of coffee every time !

This is the best policy because I’ve had to return some products to the store and because I have this wonderful policy I get new replacements.

2-Year Accidental Geek Squad Replacement provides peace of mind. I've never had to worry about purchasing products from Best Buy

Literally any time i buy something from best buy, i get this coverage. I come into the store let them know my product has coverage and they give me a refund

Geek Squad replaced my item at the counter when it wasn’t working anymore. Saved me much more money instead of having to buy a new one!

Best insurance for all electronics. You can renew and keep track of all your items on the app. I find this a great piece of mind and love that it's offered with all my high end tech.

Best insurance for all electronics. You can renew and keep track of all your items on the app. I find this a great piece of mind and love that it's offered with all my high end tech.

Best insurance for all electronics. You can renew and keep track of all your items on the app. I find this a great piece of mind and love that it's offered with all my high end tech.

I am not usually a fan of paying extra for warranty. But I recommend it on these modems and routers cuz they are always coming up with new technology that I can just trade in the old with the new ones easily

I am not usually a fan of paying extra for warranty. But I recommend it on these modems and routers cuz they are always coming up with new technology that I can just trade in the old with the new ones easily

There was no agent that mounted my TV or anything like that because my husband was able to do it, its good to have added protection for your product , they can fix it or replace it.

It is a huge peace of mind knowing I have purchased this service. If I have problems, I know they’ll help me with whatever it is. Definitely don’t skimp and do without this!!

I am hoping that my extended warranty on my Arlo Pro cameras will pay off with this purchase. Cameras have the potential to break down when exposed to the elements. Figured this would be a good reassurance to have.

Efficiency is key for me and that’s what I got, an agent attended to me , sort me out , and all my questions was taken care of. Service was great and my gadgets works fine.

I had computer problems which were removed. Geek squad came out to fix a Sonos problem. They were not able to fix the problem due to an outdated Sonos and my money was refunded.