Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 5685 reviews
(5,685 customer reviews)to a friend
Rated 3 out of 5 stars
It’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi did not work well with this cameras. Not sure if it was my WiFi or cameras
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Writing a review to get BB points. The item is ok.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Did not get what I need
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I nes are lace men was told to pay for part of it !
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
not used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never had to use this one. I get for peace of mind
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really helpful customer service and really helpful.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Pricey but good insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cost more than I would like to spend but good to have peace of mind.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im satisfied with this purchase it gives me security
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 2 out of 5 stars
Make sure you read the fine print about warranty.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you read the fine print about manufacturers warranty and the Best Buy warranty and how they work. Also understand what Best Buy will replace as part of your warranty with them.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awesome team, great help and they were very patient
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Warranty
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a waste. I bought it for absolutely nothing!!!
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Not Sure Yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not needed to use the protection plan yet so I am not sure yet
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great! It works well so far. It’s easy to see who enters the house.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Typical Big box store customer service...very poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a two pack of Nest cameras two years ago and also purchased the Geek Squad replacement plan for two years at the same time. A few days after the Replacement plan expired, one of my cameras stopped working. I called Geek Squad to see if there was any way they would honor the replacement plan since it was only just recently expired. They said they couldn't do anything to process a replacement since it expired which I understand, but at least throw in a little grace period. I'm not trying to get a new camera that's 4 years old, its just a day or two over two years. Poor customer service in my opinion without any effort to assist. Will not purchase support again !
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 3 out of 5 stars
Not had to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had to use this yet so I can't really rate this, will rate later
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Never used it yet.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of mind. I have somewhat bad luck. Haven’t used it yet.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
You need it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Things break and you need decent warranty. Big purchase need it
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Bs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve never really had to use geek squad but once and the dude wasn’t really helpful actually I don’t think he knew what he was doing he left my Wi-Fi unencrypted and left the house I did t find out for about four hours later
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful, informant about products, 24/7 availability
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Not sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always buy the plan but never need or use the plan
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Charges
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.FYI...I was charged $190.07 after purchasing a product in November and was not aware the two year plan turns into a 6 month fee...Messed up my credit card to stop payment that i wasn't informed that what it was going to do.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. We're sorry this happened and would like to look into this for you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.