Customer Ratings & Reviews

I purchased a tv October 2015 and purchased the extended replacement warranty. The main board had to be replaced within the first 2 years. October 2019 into November 2019, the LED lights had to be replaced. March 2020 tv went dark again. So after 4 attempts to repair it, it finally works. The contract states that if after 2 repairs it has not been repaired, they would replace the tv. They didn't want to do it. My extended warranty expires October 2020. They sent me an email telling me that I had exhausted the amount allowed for repair so they were terminating the extended warranty contract early in May 2020.

If you pay for everything else, why not get it covered?!

It isn’t something that I hope I will have to use.

My blink camera is not working I try many time it’s not support I don’t know what’s wrong so I want change my blink camera set what I have to do to exchange this what day what time is good to come in store let me know

Store sales people fail to tell you the plan is only good for one use, after using one time, you have to re purchase the plan to have for the rest of the 2 year contract again. It's a pro-rated price, but non the less it's a one time use plan.

Needed a new router and hey switched it no problem.

One of my Nest Cameras is no longer working. Since i purchased a package of two, how can i returned one without removing the other from current installation. Please call me or email to communicate.

If the product has a problem, the Best Buy team reviews it, with a long delay it will respond and you may have to send it then to the manufacturer in another state ... and even more delay

I bought a $2500.00 laptop and 2 months later the screen cracked from the inside. Something came loose and was moving around on the inside. Never been dropped or abused. It was a manufacturer defect and they told me it was not and turned me down flat, no help at all. I finally got in touch with someone at Apple. They looked at it, repaired it, and had it back to me in just 3 days. They were great!! My experience with geek squad will be my last. They didn't believe me and would not even check it out. Never again will I deal with them.

i got a auto renewal notice from Geek squad for 3 years $349.99 . it said to cancel call 1-888-974-1759. I called the number and was told i cannot do it by phone need to log into a computer and must fill out an online cancellation form. I cannot find the original subscription in my Best Buy information so i’m not even sure what it was for. I’ll never sign up for Geek Squad again. I’ve been a loyal best buy customer for years and this is very frustrating.

This installion never happen the installion person call me because He want it to he way, iwant it to my way the; right way! I want the Cable to be run thru the 2×4 and staple it nice a neet he want to Throw the cable all over the ceiling, did'nt agree! Cancel the installation.

Benefits not exactly as presented at the store. Bought for my sister who livesacross the country and they wanted to charge for services supposedly part of plan

get ready to wait in line, but only after you make an appointment first. Service is slow. Sometimes the problem can't be reproduced. All they do is reset your device to show that it is working again, but the problem displays itself after you use it, not in the beginning. So they can get around giving you a replacement in this way. And there's no guarantee that a replacement won't do the same thing. I would get this for appliances only like printers, not for computers or tablets.

always get hardly ever use it, this should be cheaper or a life time member ship for everything you buy at best buy easy way to take your money,

After spending more money than ever on this item, i am very dissapointed since every time i need to connect a new device to the wi fi it says password incorrect, even dough its the right one. Costumer service says its an issue with the firmware, somehow it does not work with the latest version.

Don’t get it Unless your product is always breaking and needs new hardware all the time if you do make sure to unlink your card before the auto renew kicks in

I have not had to use the plan on this particular device (security camera), but I've used the Geek Squad before and find that it is a very good protection plan.

I chose to go with this 2 year replacement plan on my Internet system and I definitely am happy I chose to. Things like this can go out at any point so it’s good to have and not worry

Anything Geek Squad is a joke. I've seen and repaired the results of their alleged repairs/installs and so on for friends and relatives, only reason I purchased the extended Warranty was for a new type of wireless mouse, which if it were to break down/die would just be replaced with a new one, guess the cost of the "Geek Squad" service covers one of them fetching a new mouse off the shelf for me when I bring in the dead one.

Never used this, waste of money! I was talked into make this purchase, And I never will use this. Given wrong information