Customer Ratings & Reviews

I dont remember what they fid . I cannot remember what this is for but i will sure find out

The people at the Geek Squad department at the Best Buy store are great. Their customer service is good. However, due to COVID19 I was unable to utilize the service I need and when calling the Geek Squad over the phone was absolutely horrible and the worst experience ever. I paid a lot of money to have the service and Best Buy needs to repay all my money back. Best Buy is worthless.

Absolutely Horrible Customer Service AND the sales person lied about accidental damages. When calling get ready to be on hold for hours and the calls are transferred overseas to a person who barely speaks English. Then the geek rep MUST have access to your computer and you cannot speak to this person. You can only chat. What a scam!

After purchasing and almost $600 phone and having to return it after a couple of weeks and being forced to use my Geek Squad contract which The Geek Squad would never ever touch this phone with the company they have an understanding to where they just automatically replace it with a new and not being warned of this I don't think the Geek Squad is always set out to be I just advise all customers to check the pricing for replacement Over The Geek Squad

I bought this 2-Year Geek Squad Product Replacement and did not have to use it I just got it just in case.

I am sure other have had better experiences with Geek Squad, I have not. I would rather pay for Square Trade protection.

Im so disappointed with the 2 year Geek Squad program. I purchased the package last year in November 2019. Then the COVID19 hit and my scheduled installments were canceled from March to June 2020. Then when asked for a credit and/or extension Best Buy said NO. Therefore, I will never use the program again and will share my experience with family and friends.

Couldn’t return it. Paid for extra protection for the Google nest thermostats that I purchased once summer came around the nest thermostats would not turn on my air conditioning. Apparently nest thermostats aren’t very compatible with modern two-stage central air and heat systems. Total waste of money couldn’t return the thermostats because I had them for the time. Allowed

One of your cashiers asked me what was wrong with the device. I told her that it had intermittent slow speeds. She told me there is nothing wrong with it. Refused to honor my warranty. So I just purchased the other router. I also got a warranty with that one also. I didn’t bother arguing or dispute her decision. I’ll just go to another store.

they were cool but now they're just a waste of time and they suck don't even bother taking a product back that you have an issue with don't trying tell you to repair it it takes weeks and it won't give a dame won't even give you a store credit so don't waste your time

Why doesn't the extra repair or replacement insurance tells you what product was purchased for

The cords were blocked by the set-up equipment. Geed squad was able to connect the HDMI cord.

I HAVE NOT USED IT YET. INSURANCE YOU DON'T GET TO USE. BUT YOU NEVER KNOW

Would be great to have if product was usable therefore I would need the warranty had to return product

Really hard to get a respond back on coverage and to many excuses

Hey it if you can afford they always try to push it on you only buy it if you want

Geek squad's customer service is lacking decent customer service. Expect s run around

Is ok alittle over price. Good though when you need it but most the time never using

My modem, which is under a 2-year product replacement plan, croaked today so I called to get it replaced. They basically said that with their stores closed (only curbside delivery) there was nothing they can do and I can wait until this whole thing (Covid) blows over and then bring it in. So glad I paid for this service.

Didn’t get to use it during the time I bought the camera system