Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 5685 reviews
(5,685 customer reviews)to a friend
Rated 1 out of 5 stars
POOR BUNNIES
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NOT WORTH BUYING OR USING IF YOU MAKE THE MISTAKE AND USE IT WITH IN THE FIRST 90 DAYS OF THE PRODUCT GOES BAD THEY USE IT AND NOT THE YEAR RETURN POSSICY
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
another overpriced sell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Chances are you will never need it and if you do very likely it wont be covered but impulse buys at the counter will do that
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Never Needed it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this just in case because the associates up sold me. I never needed the warranty during the 2 years. Funny thing is the product broke right after the 2 years.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad bad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm try to reach to report issues with my refrigerator and never never had communication with Greek Squad , I try by phone , website and never return my call worse Service
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out to us about this. I apologize for the delay in getting ahold of us. We are experiencing a high call volume during these unprecendented times. As our stores continue to open back up, that should be alleviated. In the meantime, you can attempt the "Chat with an Agent" function on our website or continue to keep trying getting through over the phone. We look forward to helping you out!
Rated 1 out of 5 stars
Not good service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for my tv samsung and they did not want to fix it and they made me call samsung. And samsung said that geek squad could of fixed my problem immediately
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Warranty not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The protection for my husband Fitbit was terminated with no explanation on why. I found out that best longer offers protection on Fitbits.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money on this. The tech don’t know what they are doing. They literally plug the item in and then call technical support to help them.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Buyer Beware!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were misrepresented when we called for service we were told we had to pay more money. They never did anything for us for the money they stole from us.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It's always frustrating to feel neglected and like your time was wasted. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
-Year Geek Squad Product Replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.-Year Geek Squad Product Replacement -Year Geek Squad Product Replacement -Year Geek Squad Product Replacement -Year Geek Squad Product Replacement
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t trust them.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t recommended this at all. Not worth spending so much on geek squad as they never honor their word snd replace the products. Don’t trust them.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
2-yr Geek Squad Replacement Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a waste of money. The product will stop working or starting malfunctioning right after the protection plan expires.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Over Priced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Without a doubt the geek squad is very over priced. I only go to ALLSTATE and buy extended warranties for everything else.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad always has a dumb excuse as to why they cannot help you. Will not ever purchase anything with them in the future.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Wasted money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the fact they don’t refund back. It store credit. I didn’t pay in store credit!
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Fix a slow computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave them a slow running computer to remove the virues and they give it back to me not work at all and geek squad says they not responsible for what happened
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We deeply appreciate you sharing this with us. We know how important it is to have a working computer. We would love to support however we are able. Please feel free to call us at 1-800-GEEKSQUAD, 1-800-433-5778 for support with this.
Rated 1 out of 5 stars
not a good time to purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so hard to get service during this pandemic a few of my product replacements had expired and the stuff broken up
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
worst expereince
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is all lie. they do not replace or provide service. I have very bad expereince. i will complaint to BBB as well.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
UNK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not recommended if gift for college student college kids change there minds to often
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
-Year Geek Squad Product Replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.-Year Geek Squad Product Replacement -Year Geek Squad Product Replacement -Year Geek Squad Product Replacement
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Services
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't have anything good to say about this service. I hope no one would fall for this scheme.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friend