Customer Ratings & Reviews

It's good to know that they will take care of any issues.

Agents provide Proffesional service and good communication

For a very reasonable cost, we've always added Geek Squad protection to our PCs and laptops. When we've had an issue with our machines, and had to send them in for maintenance or repairs, the Geeks always handle the problem with complete courtesy, understanding and a fast return. In a couple of cases, they've done remote troubleshooting and repair of our machines so that we wouldn't have to take them in for service. A great option when purchasing a computer, completely worth the small additional price.

Wonderful, experience - I always buy best buy products, because the customer service anywhere else is not very good at all. if they could just change their phone center, we can actually call the store and talk to the amazing employees locally that they have. That is my only issue.

I have never been one who takes a protection plan because I always thought I was throwing money away. For some reason, I bought the protection plan for my Logitech K800 keyboard. The plan was under $10. When the keyboard malfunctioned after 18 months, I realized that I had the protection plan. I took it to Best Buy thinking that they would fix it but they gave me the same keyboard brand new. Yes, I took the protection plan on the new one!

One can't be too careful. And, it's always good to have extra protection for just in case something happens to your products! I wish Geek squad protection was cheaper and for longer periods of time covered AND money back if services not needed at the end of the warranty period. Or, if item breaks or messes up after the warranty, since the warranty wasn't previously used, then allow the warranty to cover the product anyways, post original warranty!

What if I don't feel safe with this brand of printers? Can I switch to another brand or request a refund?

The technician who assisted me with my printer issues was outstanding, and patient and worked hard to solve my network connection issues. He also consulted with Google Fiber tech support to ensure the settings were correct.

I would say this is the right decision I made………..

Was having trouble with my television oh, I called them first to help me troubleshoot the issue with it. After couple of times they realize that it was more of an internal issue, promptly sent out a technician to help resolve what I was going through with my television. Happy I mean to call I'm very satisfied with their work.

very good blender,ninja is the perfect brand for all you need

The associate who worked with me was knowledgeable and helpful in finding what I wanted.

The Geek Squad protection plan has been pretty good but just recently the four-year-old grandson hit the TV with a stuffed animal messing up the screen and take classes nothing we can do about it you got to buy new TV I was like wow that's the first

I hope I don't have to use the replacement service. But if I do I trust it. And am glad I have it. Four years is a good deal. I also appreciate the two week return or replacement policy at Best Buy. it seems with sophisticated equipment anything can go wrong. It does and it did. Best Buy was good with it and now I have a product I can work with. Thank you Best Buy and Geek Squad.

This is one of those things you buy hoping you never have to use. But when you do have to use it... oh my goodness are you so glad you did. Truly zero questions asked (besides the typical “what’s wrong with it” and such) and just gave me store credit to get same item or a different item of my choosing. I now buy their protection with all of my big purchases knowing that Best Buy has my back.

Always good to have extra protection; never enough!!

This is a must as you never know what things life can bring and accidental or just surge or anything can cause issues on a product. I know BestBuy is always there if anything occurs to ruin my day they can help and to purchase this is highly recommended. Even the best quality products can have issues so to be sure it doesn't put you out of service get the Geek Squad service. You can rest assured it will work for you if needed.

The agents at Geek Squad are amazing! I love this service!

It was great quality also very satisfy with best buy products

The geek squad is usually great but they ran into problems trying to set up the fax program on the Canon Printer 743. They came 2 times and couldn't get it to work. I called Spectrum and their "fax guy" fixed the problem within 10 minutes. The geek squad had not programmed the printer correctly and the Spectrum guy did and it was up and working simply with the correct information given to the Canon Printer. Was very disappointed in the geek squad - they suggested that I CALL Canon to set the system up with them - but isn't the Geek Squad supposed to do that if they have a problem setting the printer up?????