Customer Ratings & Reviews

At first, I did not think this would be worth the extra money and thought it was more of a sales thing. But since I have had it I have used it more than 6 times for my TV troubleshooting, Cell Phone, I had my Laptop tuned up and it saved me a lot of money. There were products that I purchased that included free shipping and hull away. It a great option very glad that I have it.

Its usually hit or miss but you never know when disaster will strike. I believe if the value is there not only will the extra warranty save you much time and money, I have gotten upgraded because the product has been discontinued. If you can afford the extra cost I would definitely recommend taking the chance on geek squad.

Geek squad 2 year agreement was purchased with a printer The printer failed 7 months later. Returned the printer to Geek Squad and without hesitation, Geek Squad told me to pick out a new printer and the pro rated credit that was available. The Geek Squad Product Replacement was a good choice

Product replacement is something that everyone should consider. depending on the merchandise that you purchased at Best Buy they seem to have such good quality products sometimes you may not need a warranty. I have been very pleased and my family with Best Buy products and I highly recommend it to anyone and everyone

Works great and love the warranty they offer. No questions asked.

Geek Squad is absolutely fantastic with support and replacements, they've been on top with every issue I've had, either providing store credit or offering a complete replacement with no charge.

I used this right before the geek squad plan expired and they simply put the credit on my account and I went and got a new case. For the case to cost $150 and them replace it without the blink of an eye it’s worth it. When you replace it out you can add another plan for the cost of the plan on the replacement case and cover yourself for another 2 years. Worth the money so don’t hesitate to get it.

Geek Squad has been my salvation. No matter what happens they have a quick and easy resolve. This is like no other - Thank You.

Geek squad is a nice perk, if something’s wrong they don’t mess around and waste your time. Any time I have had issues I’ve been able to exchange devices without any hassle. Definitely recommend!

I don't usually purchase extended protection plans, but I think this is a really good value. My last TV lasted 2 months after the manufacturer's coverage ended...never again without extended coverage.

As a small business owner, it’s imperative to have protection on my purchased equipment. I purchased a scanner which jammed and wouldn’t scan the # of pages as advertised. I was able to rerun and purchase a new highly effective scanner after. Geek Squad made it a cinch to return/refund for a better product.

Got a 4 yr replacement warranty on a Smart Tank 5000 for a great deal. All the printers I've bought over yrs this has to be worth 35.00

If you’ve been around technology long enough you’ll find out after awhile computers and accessories will start to have problems. It’s nice to know you could head down to the geek squad and get replacements instead of spending hours troubleshooting electronics yourself. If it’s within budget geek squad replacement can save you a lot of headaches especially if you have something important to work on.

Peace of mind but hope I will never need it. Got it for a laser printer. I've had bad luck with inkjet printers so I decided to buy a laser printer. I'm hoping the performance of the laser printer will be better but I thought I'd get the replacement just in case.

THE AGENTS INSTALLED MY TV AND MOVED MY OTHER BEST BUY TV PURCHASE TO ANOTHER ROOM. THEY ALSO RE-PROGRAMMED MY REMOTES TO GET EVERYTHING IN SYNC. I'M COMPLETELY SATISFIED.

I purchased an HP Tango printer last year and have really enjoyed using it. It is lightweight and fast. I liked the promise from Geek Squad that they would replace it for me if it broke down within the 2-yr. mark. So far, the printer has worked great, but it gives me peace of mind to know that it can be replaced if it gets damaged!

Geek squad is the best coverage around. They have always been able to fix or replace any item that has been covered.

Just incase my husband lose anything or my printer started messing up, its best to have so you would've have to purchase idea again.

So far it’s been good. I haven’t had to use the warranty yet, but it’s there if I need it.

Fixed my printer when it was having ink issues, now has now problems!