Customer Ratings & Reviews

ALWAYS PURCHASE THE GEEK SQUARD PROTECTION PLAN GUYS! My wife has talked me into a couple of times and I have never regret it even if I don't use it. The peace of mind is unparalleled to OEM warrantees especially when the product replacement plan is available.

If anything happens Best Buy will cover the product either by replacement or repair,. Priced charged is at least top 2 in the market. Products are good anyway without protection so protection only reinforced my reliance on the purchase knowing I'm protected

Let's see...4 year replacement if I am going to buy the product anyway and with the Geek Squad behind it? Yes and double yes. That should answer that one!

Geek Squad Product Replacement. I may have to use it on a product that I did purchase because the item doesn't seem to be working as well.

Geek squad coverage is always a must!!! I never buy ANYTHING without a warranty but geek squad is next level coverage!

I had a very short wait in line before being addressed by a very knowledgeable and helpful person who respected my ignorance of IT and electronics in general. She was courteous and extremely user-friendly.She offered me options and responded to my questions in a simple and knowledgeable way. This was a pleasure and a blessing to me.

The protection although I have not had to use of the most recent purchase has always been exceptional. when using the coverage in the past, I have been satisfied with the product replacement

About this for my printer, very reasonably priced and I haven't had to use it hopefully I don't but I've used geek squad before and they've always been very good

As long as this warranty remains the same it is amazing. I’ve had hardware that I’ve purchased with this warranty any issues for example headphones start to crackle I can just walk right in and replace them for the same product or an equal value product no questions asked it’s really a good warranty I highly recommend it.

They work! And when they cant fix it you can get a new one. Chat service and phone service suck but once I got through, it went well. Also The guys in the store said I should have just come and seen them. A lot faster in the store than in on the phone.

Thus has saved me so much worry and time! Printer wouldn’t take ink refill. Took it down . Boom. Got new printer!

THIS IS ABSOLUTELY THE BEST BANG FOR YOUR DOLLAR OF ALL THE MANY ITEMS PURCHASED FROM BEST BUY. WE HAVE NEVER BEEN DISAPPOINTED BY THE GEEK SQUAD, EITHER IN OHIO OR IN FLORIDA.

I never purchase technology devices, including a printer, without a Geek Squad maintenance agreement which includes product replacement. It means there is always assistance when needed and if a replacement is needed, it is a quick and simple process.

I’ve had to call in the middle of the night (several times) regarding my computers. Geek Squad has come through every time. Wait times are pretty accurate (shorter, never longer than what they say. They will even call you when everything is done.

The agent easily set up my new Google Nest wireless network. He went the extra mile to reconfigure the Ring doorbell to work properly with the Nest. And he ensured the TV's were working well too. I can always count on Geek Squad's great customer service

The Geek Squad gave me directions on how to get my wireless printer set up and connected. They were very patient with me as I attempted to find "my other left."

I have had Geek Squad Product Replacement before and if something ever happened to my printer they would just give you a new one like you had or something compatible. They don't work or repair printers.

If any problem with product geek squad will either replace or repair, I am happy with geek squad

I hope we never have to use it. But at the time I thought it was a good purchase for extra warranty.

My fiancé bought an HP printer from Staples last year and had to buy an extended warranty from a third party. The printer is awful and getting any kind of help or refund from either source is a pain. The 2-year geek squad product replacement plan gives me complete peace of mind. Also - NEVER buy an HP product. You've been warned.