Customer Ratings & Reviews

Excellent service and professionalism great recommendations.

Work great happy with my printer saeman very helpful friendly and kind and answer questions i will be back

I love my new nespresso machine much better than my coffee machine. It’s very user friendly, with tons of versatility. I will be using it for years to come and I have already recommended it to friends and family who also enjoyed using it.

good service and good communication. They have excellent service

I don't always choose to add the extended service plan through Geek Squad. Feels like gambling with my money on every purchase that I do not insure in case of the unforeseen. The products I purchased was a 1 terabytes scan disk brand external hard drive. I'm glad that I picked up the Geek Squad protection plan in case of the unforeseen it's much better to pay to have it in case something was to happen because it's the only chance of recovering those 's priceless files and information if the hard drive was to Phil

I had a good productive meeting with a Geek Squad person who is very helpful and informative about the security issues in my laptop and iPhone. Everything was good with no issues from unknown sources against my laptop and iPhone.

I like the Geek Squad service. I brought it for my printer. I replaced my printer two times in two year without paying anything extra. (Other than Geek Squad Service Fee). And replacement was really smooth. Best buy customer care person just replaced my printer without any question. Only thing I feel is, it is costly for some products. My printer Price : $90 Geek Squad Service Fee: $25 (For two years)

I have a problem with my printer. The person who help me, give me the best solution at my printer problem

It's nice to be able to replace or get it fix. I havn't used this yet, but it's always a good thing to have more warranties

Great to have, would recommend. Best investment ever

We are very happy with the device! We gifted it to a friend and they were very happy with it!

Been using geek squad and protection plans for years. I get it on everything I buy because it’s worth it!

Great customer service helped get me a replacement quickly even with my 2 kids running around!

Online agents 24/7 service. They remotely fixed a printer problem at midnight!!! That’s service.

always a good investment for electronics in case something goes wrong

Pros: Wireless. Wired when needed, which is not very often because of the ridiculously long battery life. Lightweight, but doesn't feel like it's not grounded. Smooth but tactile surface materials. Ultra-responsive in wireless or wired. Spectrum lighting and syncs with headset and keyboard. Great button layout with ambidextrous design. Even allows for "thumb" buttons on both sides if you can manage the extra buttons. Cons: Expensive, but to be honest, it's worth the money if it lasts like I expect.

This is a must for your electronics. It gives you a peace of mind. This is a hassle free warranty!

I have not used this warranty as of yet, so i cannot write a review of it.

This is my second go-round with the Geek Squad Program. Based on my experience, I can see renewing "til the end of my days"! They're always respectful and helpful without being condescending. If they can't help me, they are more than willing to send me up the line. I appreciate all their patience and their continuing support with ALL my questions and problems. On a side note, they're always fun to talk with and actually speak good English, allowing for little to no frustration on either of our parts.

Wonderful, experience - I always buy best buy products, because the customer service anywhere else is not very good at all. if they could just change their phone center, we can actually call the store and talk to the amazing employees locally that they have. That is my only issue.