Customer Ratings & Reviews

I have learned to always purchase the geek squad extended warranty. I recently returned my wireless printer which was nearly 4-years old. It would no longer work wirelessly. Because of this warranty I was given a comparable model which works much better. Also, luckily, it was on sale; therefore, I was given a giftcard for the difference of my original and the "on-sale" printer! I have also used this warranty on a phone set for our home and a few other items over the last 10-12 years.

I purchased the product replacement for this product as I had issues with the one for the original mini. I had to replace that one 3 times, and each time I went to the store they were a pleasure to deal with. No questions asked, was just told to go get a new one. And the first time I had to replace it, the price on the plan had decreased and they gave me a Best Buy credit for the difference! Also, each time you replace, it starts over again. This is the best product replacement plan around.

The geek squad service/warranty is well worth it on many items. I added this coverage to a printer a few years back and the printer completely died a few months before the coverage was up. I made an appointment, took it in, they checked it out to make sure it was not working and gave me a gift card for my original purchase price right away. Great service and coverage in this case

They are very smart and helpful i an glad they are there to help grate service

I bought one for myself last summer and later bought my mom one for Christmas, and we absolutely love them! Great gift!

I Bought this laptop in 2018 and still using it running some "aggressive" games such as Modern Warfare, Destiny 2, Last of Us, and Overwatch, and I will say that they run just fine. However, since games have become more demanding over the past 2 years, laptops are trying so hard to keep up with them. I drop frames repeatedly, especially in Modern Warfare. But I will say this is a great laptop and would have given it 5 stars, but I did the math a while back ago adding all the parts up together, and I was surprised to see the price. Let's just say that it's not worth $2,000, but other than that, it's a solid laptop.

I have had Geek Squad for years and love it! I am tech savvy (30 years) but constant changes in technology means I am not always aware of newest issues and solutions. We have multiple laptops, printers at home and sometimes I need extra help! It pays for itself multiple times throughout the year!

They were super helpful, very knowledgeable!! A+++

Everything "tech" is hit or miss nowadays. Our present situation does not appear to be resolving anytime soon. We will ALWAYS purchase the "4-year Geek Squad Product Replacement" service. So important today, especially for those on a fixed income.

Agent was extremely patient over the phone. Visit wasn’t required after he walked me through troubleshooting.

not pleased with a et 2800 printer and allowed to upgrade with no hassel

Works great and great deal and helpful employees! Thank you very much!

Worth it . Geek squad is there to figure it out . If you can’t

The Geek Squad protection plan has been pretty good but just recently the four-year-old grandson hit the TV with a stuffed animal messing up the screen and take classes nothing we can do about it you got to buy new TV I was like wow that's the first

I hope that I never need to use this but I am glad I purchased it... just in case!

Have to send it in for any repairs. Major drawback!! Read your warranties limitation.

The Geek Squad service is an added value to my purchase.

Every time I buy the 4 year plan, I never need it until 5 years out!!

Professional and equipped to handle situations when come up.

With this plan it takes the headache out of all my tech issues. When I make my appointment and bring my computer in or set up an appointment for my larger items the Geek Squad always comes through and resolves the issues. The Geek Squad has come along way since the start of the Geek Squad as well as their customer service which is why I renew my service with them!