Customer Ratings & Reviews

If you purchase Geek Squad Protection, don't let Best Buy send out a 3rd party company to do the work. We had sears home appliance repair sent out by Best Buy and they were terrible. Unprofessional, didn't fix the appliance and never came back out when the parts were sent to me. Make Best Buy send out Geek Squad. It's what you paid for. Fine print in the agreement may very well say a 3rd party may provide the repairs. Just tell Best Buy that the 3rd party is not welcome in your home. That's what I did and I've had Geek Squad come out ever since.

I am happy that I bought this protection for my Epson printer-scanner-fax. I bought it on the recommendation of my son-in-law who found his protection plan to be valuable when his higher-end printer needed to be fixed. My printer has duplex scanning feature that I highly value, so I want it to be able to be fixed if it ever needs it. My last printer didn't have a service plan and it made me sick to have to replace it.

When purchasing critical items, we always want to protect them for an extended period of time. Purchasing the Geek Squad Protection plan provides comfort in knowing if there are any issues we can get assist and service fast.

I like that I can contact Geek Squad for help either over the phone or I can schedule an appointment to bring an item into the store for more help.

They were wonderful! Explained everything in detail and are willing to assist in any issues I might encounter.

Have used Geek Squad a few times in the past and had great service and trade in when they could not fix issue

It is often recommended NOT to get additional warranty/maintenance coverage when purchasing a new product. I would agree and disagree depending on the environment your product is to be used. For appliances it's a judgement call. For all my devices that I carry and/or use and depend on full time, it's a no brainer and I get the coverage for peace of mind and convenience. I'm rough on my devices and the ability to quickly get them fully restored is very important. When (not if) they break, I can quickly take them to Best Buy and get them serviced/repaired and go about life. BestBuy has replaced my iPhone case twice and screen protector four times in the past 2 years hassle free. We have the extra coverage on all the family's portable devices. While the decision to get extra coverage on some devices may be debatable, the choice of the Best Buy Geek Squad coverage for my personal devices is not.

Normally don't do extended warranties however this was very reasonable and a full replacement is certainly worth the cost, especially for a full 4 years!

Over the years, I've had my share of problems with electronics, but Geek Squad has always been there with polite, knowledgeable staff.

I highly recommend the Geek Squad Protection Plan! My last Canon Printer was bought about 2 years ago with a 4 year Protection Plan. It stopped working and was replaced without any hassle with the Geek Squad Protection Plan.

Geek squad service suuport has been excellent to support the printers in the warrenty contract. The team has full knowledge.

I have a4 4-year protection plan on my Epson - EcoTank Photo ET-8550 All-in-One Wide-format Supertank Printer. I use it for my photography business. If it goes down, then my business stops until it is working again. The protection with Geek Squad gives me peace of mind.

This warranty saved me having to buy another printer.

Every year around the holiday season I turn to B/Buy for all my holiday gifts To insure the recipient's peace of mind I inform them in the event of a problem with whatever device I’ve gifted rest assured that the device will either be repaired or replaced From my history of past purchases with Best Buy I myself have not only purchased Geek Squad Protection on the separate devices gifted to my friends but enrolled in the “Best Buy Total Protection Plan” that gives me reassurance all purchases will continue to bring happiness and peace of mind to myself and my extended family

I bought a laser printer, set it up and used it for about three months. Then, it suddenly stopped working. I ignored it for a few months, then I tried to set it up again, with no luck. It just wasn’t responding. I tried several times. I was going through some stuff, and I realized I had purchased the Geek Squad printer plan, which I had forgotten about. I took the printer back, they refunded my money and then I purchased a new printer, which I am very pleased with. This plan was definitely worth it, both in time saved, no hassle, and prompt and pleasant service. A+

I would most definitely absolutely recommend this to anyone getting any of products from Best buy. This is a lifesaver in so many different ways. It helps with everything it guarantees help to be able to fix items if a malfunction and they're extremely easy people to talk to and get it help from

That’s very good the printer is no to big e nor to small is perfect gor me and work very well

Geek squad helped me out when I needed to do a little check up on my PC. Thankfully, nothing was wrong with it. The Help was very much helpful and they were very welcoming and patient with my questions and understanding what was going on.

In this day and age it’s so nice to talk to a real person that you can trust! They cleaned off several spyware viruses on my computer and added their protection plan so if anything goes out I can just take it back to them to have it fixed.

I would definitely recommend Geek Squad. Nothing is worse than having computer problems, and you have to drag your computer into a shop and leave it. Many time Greek Squad just went on remotely and helped to solve the issue.