Customer Ratings & Reviews

Why would you buy anything from Best Buy and not put a warranty on it? Don't be a fool, Best buy has one of if not the best warranty on items I have ever seen! I don't leave the store with any purchase with out that bad boy. Things happens, and I like to be covered if they do!

I had bought an HP officejet pro 9015 printer it was not printing right the right way so I took it back to the store and they did an exchange for me.

I haven't needed to use this yet, but geek squad has been helpful in the past.

Tricky question...why? Because the Geek Squad personnel were EXCELLENT. The WAIT to get them scheduled was NOT. So...people 5 stars...process...2 stars.

I just bought this product, but I have had experience with Geek Squad product replacement before. Not bad.

Excellent product! My wife and I are very happy with this product. We use it everyday. Thank You!

The agents mounted my TV and connected it to all the outlets.

This is definitely a plus to get, since it protects your investment from breaking down to keep you going on with what you're doing.

It was nice knowing we had our local Best Buy Geek SQUAD location nearby to assist us when we needed them!!

I've been buying from the same store in Kalispell,MT for years. They are very knowledgeable and very quick to diagnose a problem. In the event that I've had to return an item they were THE BEST! Thanks guys for all your advice and I wouldn't think of going anywhere else!

What can I say about the Geek Squad that would even be close to how they have saved my computers over the years for me. They have helped my business when I needed them via the phone diagnostic repair.

I’ve had 2 of my multiple printers go out and I would never buy another printer without buying the 2 year replacement warranty. They were great and replaced it with a new one without question.

These guys and gals are beyond amazing! Please if you are unsure to purchase, please do cause they are super heros! Their level of patience is amazing as well. And they never make you feel dumb.

I haven't had to use it (and maybe won't have to use it), however; I absolutely Love Best Buy's Product Replacement Service. I've used it on other products and have Never had an issue.

this replacement plan is a no brainer... anything from malfunction to user error even damage from dust will be fixed or replaced.. walked into best buy with my purchase explained my problem ..they took care of it just like that so affordable a couple dollars for two years

I recommend it!! I bought it for an HP multi printer I had for almost one year then it started having issues. I brought the HP printer to Best Buy and I picked out the same one in a new box and has been working fine. The Warranty was worth it.

Keep in mind that by the time you need to replace the item it may not exist anymore in which case you get a similar item or store credit .

I had a number in mind that I would be willing to pay for the peace of mind and convenience that product replacement protection offers. The plan pricing was exactly that, so I feel like I got a good deal, even if I never have to use this protection.

I purchased a geek squad protection plan for backup because the benefits of having it are well worth it. It's just pennies towards your investment and without it you could possibly end up coming out of pocket with absurd amounts of money for repairs or replacements.

I haven't had to use it yet but it's great to know that I have a backup plan in place. Well worth the price!