Customer Ratings & Reviews

I had to use this service once when I brought back a very expensive rug shampooer that had quit working 3 1/2 years after purchase. Best buy (Geek Squad) took it back without any problem and I receive my original payment plus taxes in FULL. You can't beat Best Buy for service to the customer.

The geek squad are efficient and always answer all of my questions, I am a 76 old woman and they always have patience with me!

Glad to have a warranty. Soon, I will have to utilize it because it is not printing in color like it suppose to. It will not print blue … Don’t really know how to rate but, I am confident Best Buy will help me. In the past, they have provided great customer service! That’s why I am giving Best Buy 5 Stars :)

No hasle submitting a claim and quick response and resolution

I had a great experience with Geek Squad. I dropped my device off that was not fixable and they sent me a brand new device!

Great security and no hassle for repair and replacement if it is beyond repair.

I love this plan for printers. I needed to have 2 printers replaced and this plan saved me money. The process was so easy for me. In and out with my new printer. I’ll always get it for my printers.

I depend on Best Buy’s to make a defective product right, I am Thankful for Best Buy’s, Thank you .I Tell everyone about how great and dependable you all are, you make my life so much easier, when I have a question, you have the answer, I am very proud to be a Best Buy’s customer and I give you all the highest rating of any company I have default with, when you installed our Large TV you were fast and efficient and knowledgeable, keep it up Best Buy’s, One more thing the Ocala FL Best Buy’s the people are so friendly and they don’t hesitate to offer you help, definitely try them out.

Good to know I have protection although I have not needed to use

Saved me on HP printer with internal broke parts BEST BUY made it good and replaced

Great to have. They fixed my washer the first call then have to give me a new one after my second call. All no extra charge. Without insurance I’d be holding my J forking out hundreds for a new washer

Awesome service great product great service I would buy again and again

Love the peace of mind with Geek Squad on my side.

geek squad has served me well in the past and continue to be helpful

Fortunately we purchased the 4 year product replacement for an HP printer. The printer quit working. Best Buy simply gave us store credit to replace the printer. No hassle at all. Turned out to be a valuable purchase.

Haven’t had to use it yet, but nice to know it’s there.

My printer had a malfunction that was not operator level to fix. My warrantee with HP had just expired a month earlier. The Geek Squad tech plugged it in, found that it wasn't something that could be repaired, and when the same model was not available, provided a gift card for the replacement value. I was able to replace the printer with a slightly better one with little coming out of my pocket. I was very satisfied with the service I received.

great working with them . did everything they promised

If you want to protect your investment because your budget isn't what it used to be (thanks inflation) then the extra cost of this product replacement is something you should seriously consider. I have had to use this policy once before, on a DJI gimbal I owned. After about 2 years, it started to act up, and for all intents and purposes, became useless. I took it back to Best Buy, and within a week I not only had a replacement at no additional cost, but the gimbal I received was the latest version. Definitely worth the money!

When I had an issue with my printer, unfortunately they couldn’t fix it, but the refund for the Geek Squad protection went smoothly. They also advised me on better printers for my specific needs which I appreciated.