Customer Ratings & Reviews

If you have the option to purchase a product replacement plan, do it! It's usually inexpensive, and it provides you with peace of mind, knowing your products will be replaced if they get damaged.

If you have the option to purchase a product replacement plan, do it! It's usually inexpensive, and it provides you with peace of mind, knowing your products will be replaced if they get damaged.

Must have GSP for any product that is expensive or in the hands of young children or traveling.

Must have service. Highly recommended it. Much better than the customer service.

They are really familiar with products as well as software & technical details we often don’t pay attention to they really take the time to resolve all issues mentioned

Although I have not used for today product, I have utilized in the past. My personal experience has been a very easy process. No hassle when I brought in my damaged product. They replaced with a smile and covered the new product as well.

Bought this to cover our shredder. Hope I don't have to use it.

Geek squad protection has been fantastic they have not let us down yet, we take our stuff in to get check out when needed and they give us good information that we need thanks geek squad

but did have it when my TV went our several years ago. They came to the house and tried to fix it and after it being to complex, my TV was replaced. Based on that experience, I will continue to purchase the warranty on expensive devices.

Safety net if my machine needs servicing. I’ve used Geek Squad warranty in the past - not bad except if the product is no longer manufactured, you have to pay difference for newer replacement model.

I don't usually buy these but for Harmony 650 Universal remote it is fair to good investment . They only last about just under 2 years. I have gotten 1 free replacement remote in past : although this time remote was 27 month old and out of warranty ;partly my fault as Remote was working poorly at 22 months but i thought problem would work itself out. Moral is if you have warranty don't wait for problem to get better.

Have not had to use this yet; hopefully will not need to. However, geek squad has always been there in the darkest of times to take care of whatever electronic problem one may be having.

Always worth the extra money upfront. You never know when something is going to go wrong. Best Buy makes it easy to just swap your item out or get a store credit towards a replacement.

Geek Squad Always gives great service. Geek squad always gives great installation - installers fast, efficient, friendly and go there d extra mile

I purchase my kids gaming consoles and accessories from Best Buy so I can get the Geek Squad insurance. It’s well worth the $$ because when you use these gaming products often they don’t last.

Great protection service agreement at a great price compare to other stores, like Sears

The agents mounted the TV and set the other devicss. They were both polite and professional. The cleaned up and also wore covers on their shoes! My husband and I are very pleased. Thank you both

Normally I will not buy a replacement plan on something that cost so little but I had just experienced a replacement for a major purchase (Apple MacBook) and was probably gun shy. But Best offers the best replacement plans available and are quick with repairs or replacement. I highly recommend them for high value electronics and so in this case I like the purchase because keyboards are notoriously finicky and prone to spills and drops.

This feature adds a little peace of mind. I would definitely recommend.

Geek Squad has always been there for me. I am very rough on my devices. And I have never had a problem getting support or getting an item replaced. Worth the money to insure your devices