Customer Ratings & Reviews

A Roku stopped working and I took it to Best Buy for replacement under a Geek Squad Protection Plan. Everything went very smoothly and everyone was very helpful.

geek squad always stand behind their promise, excellent service, i really like best buy products just because of geek squad warranty and their service, keep it up

Our 2 year old lg washer could not be repaired. After a few phone calls the geek squad agent completely refunded purchase price. Very professional. Highly recommend.

[Employee of bestbuy] Perfect fit for the space. Excellent picture views.

hope that it's as good as it sounds, hope that I don't need to use it

We insist that we spend a little more at the time of our purchase, this way...we are covered and have peace of mind. We highly recommend doing this with larger purchases.

No brainer, definitely a great purchase. Always covered if product go bad. Service Well worth a few dollars with piece of mind. A positive recommended buy.

I rarely purchase extended warranties. However I have had to use one before. My experience with the Geek Squad in the past has always been very positive.

I always always always buy the protection plan for things I buy at Best Buy. Kids break things and it is so much easier and less expensive to get them fixed.

I first utilized this coverage with a tv I bought that stopped working. They tried to fix it but couldn’t and I got all of my money back. ALL OF IT! I now get it with all of my electronics.

[Employee of bestbuy] Can never go wrong with GSP. Best Buy is the best for this. Buy with confidence

Love the geek squad knowing it’s there if and when needed

They actually replaced my laptop once after I had it for a year and it did not cost me anything. That is protection.

A must saved me many times highly recommend this you wont be disappointed

I always purchase the warranty for anything that I purchase from Best Buy because they honor the warranty with no problems or issues and I have been a loyal customer for at least 12 years.

I never use the geek squad service, but having it gives me a tremendous amount of confidence that if I need anything, I can reach out immediately and have some help.

I will always get the Best Buy protection has worked for me every time one of the best policies out there

always purchase the geek squad product replacement warranty and if something goes wrong with the electronics there is no hassle to replace do yourself a favor and get it because it is peace of mind

Customer service was great I am confident that I will be able to work this phone

The Geek squad set up my TV did an outstanding job, placing my speakers making sure that my sound bar was perfect With the rest of the speakers. Outstanding job