Customer Ratings & Reviews

It's inexpensive, and I like knowing that if something goes wrong there are capable people that will fix my products with great customer service.

The Geek Squad Product Replacement plan offers you peace of mind when making those unexpected purchases (TV, remote, printer, etc.). The replacement plan is beneficial when the unexpected purchase stops working for no apparent reason. Thanks Best Buy for the replacement plan and standing behind the products you sell.

I never purchase devices without an extended warranty. This warranty was purchased with the Sony - PX Series Digital Voice Recorder. Thankfully I have not had to use the warranty but I feel secure knowing my product is covered if anything happens to it. I recommend the extended warranty for anything that is eligible for an extended warranty.

Good to have for items that have everyday use. Nice to know I can get my item replaced should it fail.

I have used the Geek Squad twice. Once to set up my TVs and once to set up a device that will allow my wife and I to listen to TV late without disturbing others. (Bluetooth Headphones and dual connection device.) The Geek Squad people are on time, courteous, and professional. They take their time in doing it right.

We are so glad we have some peace of mind regarding out purchase.

The agent took the old protective cover and off put the new one on. The original one was the same brand just not glass and so I actually got a credit which was wonderful

Can’t say enough about the professionalism of the geek squad. When they’re helping you They literally go out of their way to make sure you understand what they’re saying what your options are and how to keep your devices working in good order.

The Geek Squad is kind of helpful, but has not done anything to settle my problem. I have a 5 year service contract that now has two years left. I have not been satisfied with my product replacement. Everything comes up on their computer, but they are very hesitant in providing my authorized replacemnt/refund. I am an avid sports enthusiast and now I have no television to view my sports program unless I go to another area of the house - which is an inconvenience.

We loved the product, good quality and recommended

A must for all appliances. Worth it for good service and taking care of issues on appliances.

Had a great experience. They are always polite and always want to do the best for the customer. I always get a protection plan for everything I buy that is expensive, it gives relief knowing that you have protection

I purchased the extended warranty for my product, and even though my product still works, I felt confident knowing if anything went wrong with it… that I could get it fixed or replaced with Bestbuys extended warranty!!!

I had problems with my computer and addressed it quickly. Recently I also purchased a new laptop and they transferred all my programs files for me in a day. They saved me from going crazy to do it.

I always buy my expensive appliances through Best Buy because of the extended warranty availability. I spent a lot of money on SONOS speakers and it is important to me to have extended coverage just in case. Best Buy makes it very easy with reminders and an easy way to pay. I highly recommend this to everyone for peace of mind on expensive items.

We got the warranty for the Texas instrument calculator for our granddaughter because she will be using this for college and if anything goes wrong with it we know she has warranty better to be safe then sorry. The price of the warranty was well worth it. Thank you again for just us knowing that the geek squad Will be there if needed happy as always.

Great service they were able to help me with my broken product

Return this product because I didn't need it so why do I have to put in 50 characters if I don't need to

Good to have incase case of something happening.A good deal to purchase.

I’ve never had to use this thankfully but I purchase it and out it on anything I get. Id rather be safe than sorry bc I’ve been very sorry before when something has broke and there was not a single thing I could do.