Customer Ratings & Reviews

Great service they were able to help me with my broken product

I like the geek squad protection option! Purchased a few items at Best Buy and have purchased the geek squad protection plan and really appreciate being able to return the item if it falters and am able to get the full purchase price back for the items so that I could purchase something different. I would definitely recommend purchasing a protection plan.

Good to have for items that have everyday use. Nice to know I can get my item replaced should it fail.

A must for all appliances. Worth it for good service and taking care of issues on appliances.

Best warranty. I love geek squad warranty. Whenever possible I buy my products from Best Buy since their customer service and geek squad are phenomenal. If I ever have an issue with the product, I have never had a problem. They either fix it or give me a new product or Give me credit, let me go pick something else

Good to have incase case of something happening.A good deal to purchase.

I haven't had to use this yet (I bought this for a roku stick) and hope I don't ever have to. But it's super affordable if you're already making a slightly pricey purchase. I always like to stay on the safe side to have guaranteed help and protection for my electronic devices, so this was a clear option to go for.

The agent took the old protective cover and off put the new one on. The original one was the same brand just not glass and so I actually got a credit which was wonderful

A must service and warranty plan for any electronic item bought to ensure long time enjoying it.

Return this product because I didn't need it so why do I have to put in 50 characters if I don't need to

The Geek Squad Product Replacement plan offers you peace of mind when making those unexpected purchases (TV, remote, printer, etc.). The replacement plan is beneficial when the unexpected purchase stops working for no apparent reason. Thanks Best Buy for the replacement plan and standing behind the products you sell.

I never purchase devices without an extended warranty. This warranty was purchased with the Sony - PX Series Digital Voice Recorder. Thankfully I have not had to use the warranty but I feel secure knowing my product is covered if anything happens to it. I recommend the extended warranty for anything that is eligible for an extended warranty.

I have used the Geek Squad twice. Once to set up my TVs and once to set up a device that will allow my wife and I to listen to TV late without disturbing others. (Bluetooth Headphones and dual connection device.) The Geek Squad people are on time, courteous, and professional. They take their time in doing it right.

I have not had to use it but so helpful that I have it if needed. Would recommend highly and at a good price.

Can’t say enough about the professionalism of the geek squad. When they’re helping you They literally go out of their way to make sure you understand what they’re saying what your options are and how to keep your devices working in good order.

good to use but thats not what I want want n expected to like rhar thought could do more with it

I had problems with my computer and addressed it quickly. Recently I also purchased a new laptop and they transferred all my programs files for me in a day. They saved me from going crazy to do it.

Had a great experience. They are always polite and always want to do the best for the customer. I always get a protection plan for everything I buy that is expensive, it gives relief knowing that you have protection

I purchased the extended warranty for my product, and even though my product still works, I felt confident knowing if anything went wrong with it… that I could get it fixed or replaced with Bestbuys extended warranty!!!

The Geek Squad is kind of helpful, but has not done anything to settle my problem. I have a 5 year service contract that now has two years left. I have not been satisfied with my product replacement. Everything comes up on their computer, but they are very hesitant in providing my authorized replacemnt/refund. I am an avid sports enthusiast and now I have no television to view my sports program unless I go to another area of the house - which is an inconvenience.