Customer Ratings & Reviews

I love being able to make an appointment to "meet a Geek" and know that I will get honest and dependable service. These professionals are not just geeks, they are knowledgable professionals! Thank you Geek Squad!

Best customer service ever!! They were very informative, clear and concise instructions. They help me choose the right laptop and printer that fit my needs with one phone call. They resolved my issues.

Great bunch of people. Very polite, and very knowledgeable.

Love the 4-year Geek Squad replacement! HP 3301 failed, swapped instantly at Best Buy. Covers more than warranty, perfect for my home office. Solid investment!

Nice to have this just in case. Good to know you can take it to them and they will do their best to fix it - if not it will be replaced.

I haven't needed it yet, but Its good to have around.

I have only had to use the tech support service twice so far and both times, I received prompt, professional assistance.

Due to the Pandemic, I had to purchase equipment to support a second location to virtually work from. I have had a lot of experience with all-in-one systems lasting for years. I purchased an all-in-one printer from Best Buy and reluctantly purchased their Geek Squad replacement agreement because it seemed like it would not be used. The all-in-one failed after 5 months and when I returned it to Best Buy, the Geek Squad immediately issued me a pro-rated value towards the purchase of a new printer. Because of this experience, I quickly stepped up and added Geek Squad Replacement to the new system.

I purchased the geek squad replacement plan for a printer which has received much use for mainly photo printing. The printer has served me well although there have been some occasions where I've run into some issues. The first was related to an ink system failure which was replaced on the spot. The second was related to the printer no longer producing black ink. While a replacement was not immediately available for the second incident, I received a reimbursement of the purchase price. Both experiences were hassle free. In the future I plan to use the funds towards a compact photo printer such as the Canon Selphy and a portable document scanner.

I buy my electronics from Best Buy because of the good prices and the selection of products. And as important as those things are most important is the replacement protection. I get this on anything I buy because its just the easy button. I something fails (and we all know this happens with PCs and other electronics) I just pop on over to Best Buy and they give me a replacement. The Best buy policy on product replacement is better than any other place you can buy electronics. Have used it several times. Worth the money just get it.

I HAVE NEVER EVER, EVER NEVER BEEN DISAPPOINTED BY A SINGLE BEST BY SALESPERSON, MANAGER, OR EMPLOYER OF ANY LEVEL WHEN I HAVE NEEDED TO RETURN A PRODUCT OR PIECE OF EQUIPMENT THAT NEEDED TO BE RETURNED WHILE STILL UNDER MY EXTRA PURCHASE WARRANTY OR MANUFACTORS WARRANTY ... IT ANY PRODUCT THAT I EVER PURCHASED STOPPED PERFORMING BEFORE SAID WARRANTY EXPIRATION DATE ... BEST BUY ACCOMODATED MY NEED TO HAVE THAT PIECE OF EQUIPMENT OR PRODUCRT, WITHOUT HASSLE OF ANY KIND ... BEST BUY TREATS ITS CUSTOMERS THEY WAY THEY OR ONE OF THEIR FAMILY MEMBERS WOULD LIKE TO BE TREATED.

I have had terrible luck with printers in the past. Either the ink gets used up way to quick and is super expensive and/or hard to find, or the print quality sucks. I am coming from an eco tank printer that suddenly stopped recognizing my home network. The print quality was garbage anyway. This seems to work just fine right out of the box. Time will tell if she will live up to my high expectations.

The agents are really helpful. They took care of me fast and easy. The service was fast and helped me when i needed it the most.

Definitely worth it. Unfortunately the print head caused an issue and spilled the ink. I was able to replace my printer with no hassle. Bought the protection plan on the new printer

The geek squad are knowledgeable in the products they serve.

The product was delivered intact and as stated. I have has the machine for 6 months and it has hot missed a beat. Could not be more satisfied.

The best value for the best protection. Top knowledgeable staff.

Very easy to used ! I definitely recommend and the price is a must !

Good thing to have on those expensive purchases as we all know they will go kaput just as the warranty is up.

I had purchased an item that I ended up not liking it. Because I had also purchased the 4-Year Geek Squad Product Replacement, I was able to return the item after using it for a few months and I received store credit for the full price of the item. The return process was very easy.