Customer Ratings & Reviews

Very helpful and friendly. Very knowledgeable about the service and parts and how they were going to install it and how it should work.

Geek Squad has always been it for me. I appreciate all the great customer support they have to offer.

Excellent service they were very caring and professional. Great customer service. I recommend them to anyone buying from best buy

I am not very computer savvy..... I am able to ask questions and get help any time and am confident in their service if I need anything having to do with my computer's. The Geek Squad Service was perfect when I purchased my new iMac last year. A Rep. Came to my home and "HOOKED ME UP" with no problem. I will always keep the service. It gives me confidence to purchase future electronic's. Am 78 years old and NEED this service. Thank you, so much!

Decent price though a little expensive. Hopefully I won’t have to use it though if I do it covers it all.

The agents treated me with class and respect. Nothing but great things to say about their help.

Also best to get insurance when buying electronics & with Geek Squad by your side you know all will be well

Best squad ever. So friendly and honest about what is needed and best way to achieve it.

Very knowledgable did not take them very long to remove old TV and replace it with the new one. Did all the setup connecting to satalite, antenna, internet and showed all features of new tv.

I purchased my printer from Best Buy because they had the longest warranty/replacement option of any retailer for this printer. In my experience, printers last around 2-3 years, so I am hoping to ensure a replacement if this trend continues.

Great to have in case of accidents… if you’re worried about broken TVs or computers or whatever you buy… make sure to have this safety net!

Don't usually purchase but when I get my Ring cameras I don't pass up the low cost for protection you may have to use. Some NEWLY RELEASED tech items have issues unforeseen and this helps so much as well as easy online chat access. If not used - you don't lose out on a lot of money. The same goes for Apple phones, ipads and laptops - DON'T PASS UP ON PROTECTION. It may be more than this but apple products can range in the 1000s so 30 dollars is worth it. I think I only had to pay $10 each for each of my ring stickup cameras purchased. $20 isn't too much for peace of mind on outdoor cameras.

Actually having Geek Squad protection doesn't mean a lot to me. I purchased a computer and all the periperials that go along with an ASUS ROG game computer, over $4000. I wasn't sure how to update it to Windows 10 so they told me to bring it in. I had to go back home and bring them the power cord and show them how to plug it in. They had no power cord for it. days later they called to say they had finished and that evening I was on the line with Microsoft for 4 hours trying to fix what they had done. They may have worked wonders for many and Im sure they have but they just didn't for me. I love best buy, the employees, customer service, everyone. We're always treated so well there, Im just not a Geek Squad fan.

I feel good about having the 4-year Geek Squad Product Replacement service. I hope I don't have to use it though.

I purchased this plan and very useful as my printer stopped working after 2 years of purchase and I took it to Best Buy store and they gave me refund for the purchase, this is awesome

Excellent and honest people, I had a computer that stopped working and the lady behind the counter at the geek squad took her time and really listened to my problem. I wanted to have it repaired but she said that it was so old it was beyond repair.

This plan is very well price for the product i purchased and i have used geek squad in the past and they do honor there warrenty.

Product replacement is security. I hope I never have to use it, but peace of mind is great to have.

I bought this because of reviews, other ratings. I'm finding THE ADF is not working properly. For this price point the printer should automatically push out paper draw and led section. Km finding the Epson all in one was much better in these areas.

I purchased my Geek Squad service in 2019. The month I purchased it I received care for all forms of technology which ranged from portable devices to my vehicle. In addition, I have been a continuous learner which means I basically have never stopped attending academic institutions. With that said, I would fail without a working computer. I have lived in four (4) states since I purchased my plan. The care, consideration, and efficiency of service make purchasing this plan as a total, "no brainer". You'd have to be crazy not to get it.