Customer Ratings & Reviews

I highly recommend everyone get a Geek Squad 2yr replacement plan. When something goes wrong with your tech you want to get back up and running quickly. The Geek Squad has always, ALWAYS made things right when something breaks. This is part of the reason I keep coming back to Best Buy to shop here – the Geek Squad has my back.

Last time I bought a laptop my dog cracked the screen and I can basically buy a new screen or use it for my desktop. So I needed another laptop for when I travel or use it in the bedroom. This time I got the Product Replacement and glad I did. My new Dell screen got cracked (really junk screen) so my opinion of Dell has changed from good to awful again. It's being replaced as I type but at least I'm not out of pocket. Buyer Beware.

Very good products, very pleased, will consider buying again

always great service! i have purchased many products since 2005. In 2008 i purchased 2 Samsung televisions and the geek squad delivered and installed them both in my home. I still today appreciate Best Buy and geek squad.

We were expecting some carry over on the Geek Squad warranty as the unit that went bad was only a few months old. Then we found out we had to purchase a whole new warranty on the new unit as the old one refunded our price on the bad unit. Would have been nice to have got a discount on the new unit for no longer than it had been in service. But as this was the only unit in the store we were told no discount was going to be given to us. Now that we understand the Geek Squad warranty more, we will ask a lot more questions before purchasing it again

To have protection when you needed it is a must. I enjoy the seamless renewal process. Once it is set it will automatically renew each year. Another great feature is when you purchase additional electronic equipment. That equipment is also covered. There are other perks, discounts and incentives for the customer that make having this service a great bargain.

As I've mentioned in other reviews, Geek Squad replacement plans are the only way to have peace of mind. I do not generally buy "add-on" plans like this from other companies but Best Buy makes it so easy to "fix" the headache of having technology go bad that this is a MUST HAVE in my opinion. Get this, and have peace of mind.

I never have issues with assistance only during busy sales days and I don’t calll Monday or Friday unless have too so yes I buy helped me with saving thousands buying new computer once and yes use for my cell phones and iPad beats cell phones warranty you may feel little expensive but talk to them

The associate at the store recommended it’s a four-year protection plan no matter what happens to the printer. They will replace it with a new one definitely worth it.!

It's actually a good purchase. Although, pay attention to the return window of whatever item you purchase because you do not get money back for the time that has passed when exchanging or returning after return window.

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

As I've said before the protection plan gives you complete peace of mind if you need service have a question need replacement it's a phone call away or chat the Geek Squad or go to the store there always there to help i know they've helped me several times no matter how little or big

An HP representative was in the store the day I went shopping. She guided my purchase and helpedme save money because i had purchased lots of ink from my broken one and wanted to be a le to use it. I invested in the Geek Squad because we are senior citizens and cannot diagnose or fix a problem.

The main problem I have with the Geek Squad is that they are VERY short staffed. You have to wait what I consider a long time, before they come to your home. I talking 2 weeks. Right now, in the capital of NC - Raleigh - there is only 1 person geek squad that comes to your home and that's the reason for the long wait time. I can't imagine having a business and having to wait that long?!!!

We decided to give this service a try and we are glad we bought it. The computer we bought with the plan started having problems right away. I had to take it in several times, but the problem could not be fixed. Finally they offered me a new computer. We have take our other computers, laptops, tablets in for tune-up. Never were we charged for any of these.

Really, let's be honest; you would be foolish to purchase a product with this protection plan and not get the plan. The complete coverage of these plans almost assures that your product, for the specified time period, will be protected. Who doesn't want that peace of mind? Who really wants to try to get the manufacturer to own up to making a product that failed? (and wait for the process to go through if they actually do!)

The epson eco tank is by far the most efficient printer i have ever used. I recommend this item to anyone who does a lot of printing.

Great service. I would recommend for peace of mind.

I think the price was right. But I am not able, at this time, to review the protection since I haven't had to use it.

It is a very performing item I’m extremely satisfied