Customer Ratings & Reviews

TOP SERVICE as always - we love the Geek Squad, they keep us senior citizens up and running. I had a problem upgrading to Windows 11 and Michael spent the time to find out why. And now my computer is current once again!

Very affordable and nice to have when things stop working or have an malfunctioning problem.

Haven't used Geek Squad Protection yet with this printer, but have in the past. Always happy with their service.

The Geek Squad employees were friendly and very helpful in assisting me. They were very knowledgeable and answered all of my questions. Great team!

You generally can’t go wrong with the protection plan! Most things that are made these do not stand the test of time, but if you add the plan then you can take it back when it dies out and get a new one.

It's great when i had issues with my product. I went to Geek Squad they have me a gift card for what I paid and i got another items plus some.

I've not had any repair experience yet but having an account did help in returning an item past it's normal return date and getting store credit for the item.

Protection plan is very easy to use and has zero hassle. Definitely worth it for items you are worried about breaking.

These guys are very helpful. They setup my complete system in my home and were able to assist online when I had issues with connecting to my home account.

Its nice to have a piece of mind knowing if some thing go's wrong no big deal. I hope I don't have to use it.

I didn’t really trust protection/replacement plans like that until I started purchasing them from BestBuy. I have yet to have a complaint about their plans. Whether it’s a standard protection plan where they send the item out to be inspected and possibly repaired or their AMAZING REPLACEMENT PLANS, I have been completely satisfied every time. I don’t make big purchases and/or the occasional small purchase without a plan from BestBuy and I have the literal receipts to back that up. Lol

Best Buy has the best protection plans. I always recommend getting one.

What great about the Geek Squad replacement is the manufacturing typically provides a 1 year warranty BUT the Geek Squad replacement extends the “warranty” with their replacement program. Frankly, that’s the primary reason I purchase from Best Buy.

I have been shopping with Best Buy since 2008 and I really enjoy doing so the workers are very professional. and friendly they are always someone ready to attend to you when you walk onto the store. the best thing is asking about a product that is not in the store, but they always give you the options that they can order it online. BestBuy this is where I get all my printer, etc. I would tell friends that they are missing out shopping with BestBuy.

My wife purchased it for her son. Thanks for it...

I love this plan for printers. I needed to have 2 printers replaced and this plan saved me money. The process was so easy for me. In and out with my new printer. I’ll always get it for my printers.

It is good to have because you feel that you are safe in case something happens to the product you bought

You never know when you're going to need them. Very good protection for your products.

Fortunately we purchased the 4 year product replacement for an HP printer. The printer quit working. Best Buy simply gave us store credit to replace the printer. No hassle at all. Turned out to be a valuable purchase.

this is a great warranty and service agreement I believe i would not, not purchase it again. Perfect