Customer Ratings & Reviews

I purchased my Geek Squad service in 2019. The month I purchased it I received care for all forms of technology which ranged from portable devices to my vehicle. In addition, I have been a continuous learner which means I basically have never stopped attending academic institutions. With that said, I would fail without a working computer. I have lived in four (4) states since I purchased my plan. The care, consideration, and efficiency of service make purchasing this plan as a total, "no brainer". You'd have to be crazy not to get it.

I haven't had to use the service, and hope I do not. I'm not crazy about the quality of the printer I purchased the service for so I'm glad to have the Geek Squad on my side should I need them.

I was very unsatisfied with the HP Envy printer I had bought at BEST BUY. My previous HP had worked well enough but broke as soon as it went off warranty. For some reason my Envy was not connecting with my wifi at all. I had called HP numerous times as well as Geek Squad, with no solid connection. So, after a year of reconnecting everytime I printed, I "traded it in" for an HP Office Jet Pro (HP finally figured out what was wrong) and because I had the product replacement warranty I paid nothing. Boy, was I lucky, the Pro was on sale and I got another replacement agreement!! I received $11 back. The problem was in the connection with the high power wifi and the cable company. Love these geeks. Greatest agreement ever.

This service is FANTASTIC! The reps are available 24/7 and truly know computers. They are patient, willing to help and teach and answer all questions, no matter how basic. If they don't feel that they can adequately solve my problem, they will escalate the situation to the next level tech person. They have helped me with my cell phone, my laptop, my desktop, my monitor, my printer. I have convinced several friends to sign up for this wonderful service. I understand that the yearly fee has doubled since I first joined and am happy that my renewal amount was the same this year as it was in the past.

Bought this coverage for a Monochrome Laser printer I purchased from Best Buy. Most electronics warranties are 90 days to a year but now I feel a little more assured that if anything happens to my Canon Printer, it will be handled!

The Geek Squad at Best Buy is professional, prompt, and kind. The folks that work there are all knowledgeable, and I appreciate their help. Otherwise, I would not waste money, but hope someone else would help me. I know I can trust the Geek Squad. Thank you.

I bought this to go with my Epson workforce pro printer wf-3820 I say this to say I never go without a warranty and it is a replacement and not a fixit warranty you bring the product to bb and they give you a new one or to your choice comparable

Super fast and crisp words/pictures! I love that I can finally do double sided papers without having to turn the papers over manually. I love that the paper tray is underneath and holds about 1/2 a pack, maybe more.

I haven't needed yet bought it incase I have any issues with it great printer

I always make sure I get the extended warranty with all my electronics and appliances… there have been times when they come in handy and Geek Squad/Best Buy makes it easy!

I had taken this protection for a gaming mouse that's known to breakdown within few months. As expected, the mouse stopped working within few months of use & I took it to Best Buy. The Tech person checked the mouse whether if there was any physical abuse done. Once satisfied all was good, the tech team offered me a full 'refund' on the mouse that could be used on another product within Best Buy. Hence, I would suggest do a review of the product you wish to buy and then decide if you wish to purchase this services.... it's like paying for peace of mind. Hope this review helps. Thanks!!

Best Buy geek squad warranty program has always been EXCELLENT! No questions about my printer ceasing to work! Less than five minutes in and out with a gift card for full amount plus tax!

It is a reallya good investment I have used it twice and got only good results

The reason i buy form best buy, Is the Tech back up.

It’s very nice.it’s awesome work.i love so much.cool

This is a must have something you really need it comes in very handy and highly worth the money and I will Renew it every time it’s about to run out anytime I have the opportunity for geek squad total protection for geek squad service I get it it’s something I think as I said it’s a must have and you really want to buy it comes in handy saves you money and it’s just something that if you don’t get your wish you did

Don’t doubt geek squad service. I’ve had it for different small appliances or electronics. It’s an easy way to just bring in the problem item and be exchanged for a functional one. Easy peasy lemon squeezy. Don’t forget to add it on your purchases!

Great Printer! Very easy to set up & Best Buy had them in stock. I did purchase the geek squad warranty, so I will have nothing to worry about!

For the cost of the Geek Squad service I thought it would be worth it in case the printer I bought stops working.

When purchasing refurbished Items or easy to break items. This gives you peace of mind. Make sure to keep track of receipt.