Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 8989 reviews
(8,989 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 2 out of 5 stars
Not geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your chat line was very rude and poorly informed. Who is responsible for monitoring these chat people. Very bad!!
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Disappointment overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad is only good for replacement. Their service/ repair sucks. I only purchase Geek squad on items that I am gifting.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Extended Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price for extended warranty - but big shock - big hassle to get replacement.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
This does not cover my harddrive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My hard drive does not connect to my Mac laptop any more. But this plan does not cover it. They said it could be a software problem.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It's always frustrating when you cannot access your data. We'd love to see if this is an issue we can help with and what options are available to you. For support with this, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.
Rated 2 out of 5 stars
Monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not happy with this replacement package because I thought I had purchased one that covered damage to the monitor.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Reviewing replacement plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Personally I have never had to use the replacement so I have put a lot of money into it. It really is just a gamble.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share your thoughts with us! We definitely hear you on that one. Personally, I buy the protection every time just in case. The peace of mind is great! If you have any questions or concerns, please let us know!
Rated 5 out of 5 stars
protect your product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.pay few bucks more!! protect your product! accidents DO happen!
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 2 out of 5 stars
Ice maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice size but the ice doesn’t last it melts really quick
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Compatibility issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is serious compatibility issues with windows I kept it over a year luckily I had bestbuy protection plan I exchange it with HP printer
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was delivered broken and wasn’t able to use it, but I’m sure it’s awesome.
This review is from 4-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Better off doing it yourself.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They’re only working for title and pay. Sending items off is not calling yourself fixing things.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Never needed it:
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never used it. I haven’t had the need to use it for anything so I cannot say if it is good or bad.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 2 out of 5 stars
Hard to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried to use my geek squad warranty on my laptop and they can't seem to find it... Hmm so i paid for something i cant use!
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey Katt! We'd love to help with that. So that we can, please give us a call at (800) GEEK SQUAD which is (800) 433-5778.
Rated 2 out of 5 stars
Geek Squad Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I have used Geek Squad, wait time has been quite long. Once, all afternoon. The inconvenience of using this service doesn't fit my schedule.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Ehhh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although it's good for it breaking, unfortunately my item was stolen, and all they said was oh well. Might not get protection plan again.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek-squad should follow-up with exchanges and ref
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of waisted time spent on follow thru with exchanges and product warranty.
This review is from 4-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
This was snuck on my purchase without my consent
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As stated I did not ask nor was I aware this was being added - I do not buy extended service plans. I will be careful to check my receipt much more carefully in the future
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the initiative to share this with us. We do apologize as this is definitely not the experience we want to provide to our customers. We'd like to hear more about what happened and what we can do to help. To get in touch, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
I was quickly refunded.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer was hard to keep online, it kept disconnecting. I had to return it.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Not Worth the Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waist of money. The tech support is worthless when you actually need some help. I called them 3 times for issues and they were not able to help. I ended up spending the time to fix the problems myself.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I usually dont buy warranty. If you are concerned about your investment get it.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend