Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 8989 reviews
(8,989 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
i dont remember buying this.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.never used never will. If you take care of your stuff, you should be fine. depending on what you use it with, might be useful, but for me, it was not
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Experience with Geek Sqaud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Working the Geek Squad was am awful experience. They have no Idea what they are doing and they flat out lie.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Week blender
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this item last year. Save your money and invest in a better product. Don’t bother wasting your things. Runaway from the deal this product offers.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out to us. I'm sorry it didn't work out as expected. We hope you found a better option. If you still need assistance, we'd recommend connecting with your local Best Buy. You can find information about your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
Regret
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please don’t buy… epson is better and more option…
This review is from 4-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not had the chance to use it but didn’t like services they rendered me the last time I was in the store.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Tricky Game
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They requested I write a review for my 2 Geek Squad Service plan. I never used it, so I guess it was a waste of money.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Geeksquad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended, they should really improve their coverage and also train their staff to fix devices at BestBuy and to be more polite.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Rip-off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't want it, didn't get it. I don't speak Hindi or Telugu Have I answered all of your questions to your satisfaction ?
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like I said before I don’t remember one time I had to was horrible Panasonic came to help me
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Sqd
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.disappointing. when tried to return was told could not do so.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Can I get a response
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this at one point and needed to see if it’s still active and what it covers.
This review is from 4-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
buy lottery tickets, similar outcome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know why I keep buying these, it rarely works out to my favor, should just buy lottery tickets, similar outcome
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technicians were not sociable at all. it took much longer to fix than expected!
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was disappointed for no effort made towards fixing my computers. I have to destroy them and trash them.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Useless warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money in my opinion. Not easy to work with.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Unhappy with cell phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are always to busy standing around to take care of you. Cell phone troubles, no one cares.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 5 out of 5 stars
4-Year Accidental Geek Squad Protection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really glad I added the 4-Year Accidental Geek Squad Protection when I purchased my device on March 5, 2026. The coverage gives me peace of mind knowing that accidental damage is handled without a headache, and I’ve found the service to be straightforward and responsive if I ever needed to use it. What I value most: Clear coverage for accidental damage, which is perfect for a busy, everyday-use setup. Quick claim processing and helpful customer support. Added confidence when transferring devices or upgrading, knowing I’m protected for the long haul. If you rely on your tech for work or daily life, this protection is a solid safety net. I’d recommend it to others who want hassle-free coverage and reliable support.
This review is from 4-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Not a good investment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the warranty on a Samsung, TV stopped working. And no dice for replacement. Very touchy subject
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
I don't like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There are too many restriction and everyone say he said she said.
No, I would not recommend this to a friendRated 1 out of 5 stars
Hp Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thank god for the replacement printer because the house printers are terrible
I would recommend this to a friend