Customer Ratings & Reviews

Haven’t needed to use it yet, BUT it’s piece of mind knowing it’s covered for an extended time. As with anything that has moving parts, make sure you get coverage for things like this.

the thing that makes best buys product replacement warranty better than Amazon (even though they often cost more and are shorter in duration) is the real time factor of bringing the defective item to the store and getting a replacement there and then - no waiting for a replacement to arrive in the mail.

They offered me protection service for my products, which is important for the customer to know that they can count on additional protection for their products

I made the salesperson repeat the price for the 2 year printer service contract with the Geek Squad for only $5 twice, because it sounded too amazing to be true. My track record with printers in the past has not been good. Now I can print worry free, knowing that the Geek Squad is there to help me with printer problems or replace it completely, free of charge.

Bought this on my Xbox Series X. There are tons of overheating issues and other problems with the system. If I need to replace it, I know I'm not just going to be out of pocket the whole cost of the system. Had to do that with a PS4 Pro once already and it was frustrating.

My printer stopped working and it was so easy to take it back and get a brand new replacement. No hassle. They asked what was wrong, I explained and they gave me a brand new one. Before I went to Best Buy, I searched to make sure which store had the printer in stock and went there.

This review is for a 2 year protection plan on a printer. Protection plan cost $9.99 and well worth it. Should anything go wrong with my printer within 2 years i can just take it back to BestBuy and exchange it for another one. Hopefully i wont have to use this protection plan but i have piece of mind for 2 years with this printer.

Love the Geek Squad replacement protection have had to use it they were great and processed it quickly left with a new printer the same day!

Must buy when purchasing expensive items incase of a malfunction or mishap geek squad is there to help you.

Love that I can bring my products in to get fixed. A lot of products wouldn’t have been gotten had it not been for the repair service.

Love that I can bring my products in to get fixed. A lot of products wouldn’t have been gotten had it not been for the repair service.

I don't buy electronics without this support any longer. I've had a couple issues over the years with certain brands and having Geek Squad cover me makes the purchases worth it. I am extremely careful with expensive electronics so when I say I still buy this plan, it's a good deal.

This is so great to have, I always buy it with items that I know I will use for a long time, just keep the box and you can return it within four years for a new one or the newest model. Love this option and I shop at Best Buy a lot because of their product replacement plan.

I purchased a product after a few months the product was not working right I took it back to Best Buy where my 2 year replacement plan kicked in the transaction was so easy and simple to go through, I replaced my product with ease And was able to get a new 2 year replacement plan on my new product thank you Best Buy you are the greatest.

My agent assisted me in everything i needed set up. Fast courteous and professional! Love the Geek Squad!

Right now, I can only give one star. I just bought the printer 11 days ago. It was delivered Wednesday and I was setting it up Thursday evening. It's defective! Had to take it back and order another one! So hopefully it will get a better rating. I've always used canon and they've always been good. But i am disappointed this printer was defective.

Great service should buy geek squad buying any merchandise never know is worth the money thank you for having

HIGHLY getting replacement ins on certain products. I needed the warranty just in case I had an issue with our printer and so happy with their service. Not all things need this but nice to have the peace of mind when making a big purchase.

I highly recommended you to get the replacement plan because if anything happens in that time frame they give you your money back or exchanged it and honestly I work to hard for my money so anything I buy I make sure I get the replacement plan.

I’m so so glad I purchased this service I have purchased printers before they stop working and can’t be repaired then I have to get rid of them only to have to purchase another printer. That was wasted money I have never been offered a plan like this, made since to purchase the added protection