Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 11082 reviews
(11,082 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 2 out of 5 stars
some times not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.depending on how you use your product sometimes the extra warranty is not worth the price if you don't ever use it
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
not very happy with them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased several laptops and other products that come with geek squad help and protection. however, every time I had a problem with my product, it was never covered by them. They gave me the run around every time. I was not happy with them. Some people might be, just make sure to read what is covered first.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for connecting with us on this. I apologize for the misunderstanding. It's always frustrating when communication falls through. That's not the kind of experience we aim to give you. For future reference, any info you'd need to find on our protection plans can be located at www.geeksquad.com/termsconditions. Otherwise, we'd be happy to answer any questions by calling (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
hp 6455 printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage, It won't even print anymore. It says it is on the network but their hp smart says it isn't. I have been very cautious of buying anything from best buy anymore.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Haven't used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't used this so I don't know how it works Too soon
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Fake procting plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought my divice online with protection plan but when the device was defective I called they weren't able to get it to work for me fake protection plan.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. I'm sorry to hear about this misunderstanding with a protection plan. We really appreciate the feedback as it can help us grow our services for the future. We hope to better serve you in the future.
Rated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this program at all. If you don't carry a product anymore and it goes out, just replace it with a similar product. Not tell the customer 2 -3 months for repairs.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Good for new computer owners
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never get the same “agent.” Very hit & miss. Not really impressed with the service & will not renew.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Printer warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of time and money. My new printer has never printed and they won't replace it even though I bought this warranty.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. We're sorry to hear about your ongoing printer issues. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
never used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a waste of money on getting warranties did not need it.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Protection plan 4737001
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.can not access my protection plan. keeps telling that the last four digits of my phone number is wrong???
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 2 out of 5 stars
No complaints
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't say anything one way or the other about the geeks. Never use them.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for your feedback! We pride ourselves in our customer service and our ability to solve our clients' problems. If you have any other questions or any comments, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Not qualified.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents did not level my stove and make sure it all worked properly.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Rude
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were horrible when I called to get help with my printer. Said I didn’t have the right plan, even though my receipt said I’d paid for a support plan.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .This certainly does sound like a frustrating experience, and far from the level of service we expect to provide our customers. If you’re still having issues with your printer, please don’t hesitate to call our phone support teams at (800) 433-5778, or chat with an Agent at www.geeksquad.com/chat.
Rated 2 out of 5 stars
No Ink
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not track and send. Had to call for replacement
I would recommend this to a friendRated 2 out of 5 stars
Not Worth It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't worth the money -- never had to use it. Waste of money.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
So far a waist of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing covered has had any problems so wasted the money so far.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Don’t bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stupidest printer plus stupid customer support. Go to a library
This review is from 4-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a waste of money. I asked for replacement remote. They told me that they dont have anything available and that they will give me a universal remote in which i will be discounted, so i will still have to pay. Or i can look for one and they will refund me the money.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've never had reason to use this. Maybe for a computer, but Never on like a TV or sound system.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The insurance I bought didn’t cover my damage. I’ll never buy store insurance again. It’s a waste of money
No, I would not recommend this to a friend