Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 11082 reviews
(11,082 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 2 out of 5 stars
bit great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good, don't recommend this for phones . Bad service
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Never Used it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never used the service, but it's good for peace of mind.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for your feedback! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again.
Rated 1 out of 5 stars
I purchased this but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased the warranty in the past and because the product i got it on had gotten a new version they would not honor the exchange the product revision didnt even have a difference in functionality. they most likely fixed the issue i was having.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
I couldn't get the printer to work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for the printer that I never able to get to work with my tablet.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 2 out of 5 stars
Renew Geek Squad Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incorrect info. That date they refused renewal of service.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Don’t spend the extra
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as promised then you get the extra warranty, had to pay more for an exchange
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
2-year Geek Squad warranty
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you read the fine print on all their warranties and price matches because they don't warranty price match or refund or worry about their customers being happy
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to share your thoughts with us. We appreciate any feedback we can get as it ensures growth and improvement in our services in the future. We'd like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Plan sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth at all, you but this and 2 years later you got issues with the product , you go for replacement and they don’t have the same model, all you get is the same amount back and spend more on replacement + the plan Very tricky one from Best Buy
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. I'm sorry to hear about the miscommunication with the protection plan. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future.
Rated 1 out of 5 stars
Don't bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never found it more difficult to get support on a product than after paying for the Geek Squad support
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Tried and failed to repair lap top
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took my corrupted lap top to 3 different Geek Squad for repair. No repair completed that resolved my problem including the key board not working correctly. I will never use this service again. What a waste of money. They also turned off my auto backups.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when repairs do not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. While you’ve indicated that you will no longer use this service, I hope that someday you give us the opportunity to better serve you in the future.
Rated 2 out of 5 stars
Not practical
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not happy with it I did not like the menu control very hard to understand
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed with the back up camera. The technician failed to tell us he would be messing up our factory radio and speakers or that the back up camera and radio would be so limited. I would never recommend this service.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
get accident protection instead
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.useless at $25. instead get accident coverage @$7.99. its cheaper and no matter what they will give you another procuct.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is always good to have a warranty !! And this one turned out good
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Chavez1296 – Thanks for letting us know that you appreciate your Geek Squad Protection plan. It’s awesome that we were able to help you out with it. We look forward to supporting you in the future, as well.
Rated 1 out of 5 stars
Caught unaware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was unaware I was purchasing this until I received my final invoice. Honestly, I hope the printer calls it quits within the warranty period, so I can use this $50 warranty purchase.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Restrictions apply to certain issues, make sure and read the fine print
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Needed help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad not worth the money. Needed help They were rude not at all helpful
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
false
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.you are lying paid for this amd you refuse to honor it
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called them over the phone they told me to go into the store (it was closed due to the pandemic) to have my problem addressed. Waste of my money.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We are certainly living in unprecedented times and we appreciate your understanding. Nothing is more important than the safety of our customers and employees. At this time, we are still offering support in a variety of ways. We'd love to talk over what options are available to you and how we can best support you in these trying times. For support with this, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hardly have the need to use it! The only thing that maybe will use if needed is the one-year warranty. They should add the 4 year replacement after the warranty expires.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend