Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 11082 reviews
(11,082 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for the 2 years never use the service, renewed my service paid for it and then when I went to get service they said there was a problem with my renewal and it went through and I was not covered I will never buy the warranty again
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Valyop – If you were charged for a renewal, your plan should have been cancelled. Please give us a call at (800) GEEKSQUAD or (800) 433-5778 so we can look into this for you.
Rated 1 out of 5 stars
Not worth getting a plan if they don’t have printe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth getting a plan if they don’t have printer to replace. Ended up giving me $ back but couldn’t find anything that price. Still no printer :(
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
NOT HAPPY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the two year warranty with the purchase of this printer/scanner and less than one month after the extended warranty expired my printer no longer works.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.buyers beware that whatever you buy here and have a full insurance on it may never be repaired replaced for you if you have any issue with it
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Sucks for tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be aware if you are getting this for a TV if it falls breaks or any kind of physical damage they will not replace or repair it it is only for software needed issues
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Failed to Show Up!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never use Geek Squad again and will demand an immediate refund for my annual dues!
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
. I would not use them again..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are too busy and not helpful. They made no effort to help because my warrant expired
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad messed up the computer wiring
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought the Desktop asked geek squad to put some graphite in there and they made sure that we cannot plug anything in the front of the computer Don’t let them touch your computers
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It's always frustrating when communication doesn't fall through. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not worth the investment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t recommend this to anyone as the run around isn’t really worth the price of replacement
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad is an overpriced service that is not necessary in most instances because by the time you need it it has expired
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
printer protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy at all. I cancelled the Geek Protection Plan but never got reimbursed and was told that I could if I cancelled within 30 days.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Buyer beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money. The seldom repair only replace if products are defective which the usually are. Buyer beware.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor customer service/communication
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After almost a month, and several promises, still don't have the Sony TV purchased before Thanksgiving, and still no response from Dejan or Geek Squad partners.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is always a reason why they can’t repair your product
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Added protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great to have product replacement just in case to overlap the warranty which comes with the product you're purchasing.
I would recommend this to a friendRated 1 out of 5 stars
Bose 700 system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor service. The Technician does not have good knowledge of the subject. not recommended...
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
no
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it aways cost you some thing/its never free!!! takes to long
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Gamer console repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used it twice only, not worth it unless you own more than one equipment. I d rather pay whenever they break
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
they fix stuff
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great job from the sales person who scared my wife into purchasing this. rest assure they will be at your house between 8 and 12 so take a sick day
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
A phantom purchase?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have no memory of purchasing this. I'll be down to check it out after the Christmas rush.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend