Customer Ratings & Reviews

Working in a small satellite office a thousand miles away from our head office and having no IT support, I use the Geek Squad to help me through those times of 'crashes' and other technical issues. I have used them on the phone and in person. They have saved us many times.

HyperX headphones I purchased had a bad speaker. They replaced the speaker at no cost, but still had issues. They were able to replace the The headphones with a brand new one (newer model) at no additional cost, and they even threw in another warranty for free!

I haven’t had to use it yet, but looking forward to using it when I need to

Geek squad is a reliable service and my choice for getting extra warranty outside manufacturer's warranty.

You can never go wrong with the warranty plan. If it breaks, Best Buy Repairs, Exchanges or replaces, No questions asked!

Nice to know I have help when I need it. They are very, very helpful.

Purchased this to protect the new printer I bought to replace the last one that stopped working right after the manufacturer’s warranty expired. I didn’t buy this extra protection for that one. DOH!

I like the fact that Best Buy offers a warranty for their products. It gives me peace of mind that if anything happens, I have a warranty.

I like to buy most of my tech from Best Buy because they're convenient when it comes to protection and replacement. I happened to buy a Canon PIXMA printer, and it started having problems so I just replaced it.

Have not had to use this service and hope that I don’t.

Warranties are so helpful and reliant. I suggest to always buy product warranty for anything bought at best buy. Their feel squad is very good at working with customers especially in technical complications.

I purchased the repair or replace policy from the Geek Squad for very little extra. Just good to have a back up for repair or replacement if printer causes problems after it is out of manufactures' warranty of one year. Purchase includes 2 years replace or repair.

I purchased this for a printer. After running into issues with my printer I’m indifferent about having purchased it. I ended up replacing my printer through the company’s warranty rather than geek squad because going through geek squad would have been a one time replacement and wouldnt have covered the new printer they would’ve issued me.

Have you ever bought a product that worked great until the day after the warranty expired? If not, you are lucky! Well, I'm not that lucky. I have had this exact thing happen to me several times. Now, I ALWAYS buy the offered Product Replacement if it is a reasonable price.

I had bought an HP officejet pro 9015 printer it was not printing right the right way so I took it back to the store and they did an exchange for me.

Always get a warranty regardless if I use it or not. Protection

I bought a Cannon printer for my business. I use it to make flyers, posters, business cards and post cards for my customers. Has GREAT color quality and clarity and my customers love the quality.

I haven't had to use it (and maybe won't have to use it), however; I absolutely Love Best Buy's Product Replacement Service. I've used it on other products and have Never had an issue.

I brought in my defunct printer that I had only a few months. The good news was that the price had gone down on it and I was given a better printer and a credit for the price drop. It was all done in a few minutes.

Helpful for repairs, and installing screen protectors on tablets and cell phones.