Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Slow and ineffective service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to get through and find a rep who can help with printer issues. Tried calling, online chatting, and it seemed to go into circles. The wait time is long.
No, I would not recommend this to a friendThumbs Down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never give you any service. Once you sign up and if you want their service, they will ask additional. and they never get any job done on-time - I say this is a fraud.
No, I would not recommend this to a friendCompletely Worthless Total Waste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warning! Do NOT waste your money on these worthless protection plans. They have the worst customer service I have ever had to deal with in my life, and you will be prevented at every attempt to actually USE your plan when the product breaks in less than a year.
No, I would not recommend this to a friendCustomer service job NONE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing bt problems with TV and Geek Squad. They kept it for little two weeks and gave it back tome with same problem. I took suggestion of the employee to buy another TV to use during the down time. They told me there wouldn't be a problem in returning it. They were partially right. I was able to return it but they charged me 20% restocking fee
No, I would not recommend this to a friendConfused
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called 3x last night to the geek Squad and was told the third time that in order to tell me it don't print real pictures of need to bring it in for a $99 charge. I thought that's what I was paying for. Well, I am paying for that help why pay more?
No, I would not recommend this to a friendGeek Squad Is Worthless!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a service plan for my new printer. A year later and they won't help me unless I pay them more money. What a scam! I won't be buying anything from Best Buy again and I definitely won't be paying for Geek Squat again!
No, I would not recommend this to a friendJust in case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hopefully will not need to use ##################################
I would recommend this to a friendProduct Replacement Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't really care for the replacement, because if something happens in the first 6 months after the return has expired it ca only be used once. Not really glad I purchased this.
No, I would not recommend this to a friendGeekSquad mumbles
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents have a different opinion on interpretation of the legalsplanin yet they are loyal to the company
No, I would not recommend this to a friendRead the fine print. sounds better than it is.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not get a replacement. read the fine print. probably a good deal if you chart it out l.
I would recommend this to a friend
Must Have
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This the gift keeps giving and provide comfort in having the product. Especially when u have children
I would recommend this to a friendI have not used the protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had an opportunity to use the product protection programs I have purchased so I have difficulty with giving my opinions as to how effective they may be.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi ABanywaters – We’re confident that should you ever need to use your Geek Squad Protection Plan that you’ll have a great experience in doing so. Just bring the product in to your local Best Buy and we’ll do our best to help you out. We also hope that the peace of mind the plan gives you is worth the cost in and of itself, even if you never need to use the plan.
Geek squad is trying to renew..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am trying to verify that my account should not be renewed. I keep getting messages that it will be renewed..I want to cancel renewal. I can't seem to check this request and insure that you do not renew this contract...I am downsizing and can no longer afford to have this..Why do I keep getting messages that they will automatically renew??
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for reaching out with your feedback! Automatic renewals that are set up and agreed to at time of purchase are meant to make life easier so services you love do not lapse by accident. We’re certainly sorry if you’re having a difficult time cancelling, though, as that should be a simple process. With this said, we would ask that you give us a call at (800) GEEK-SQUAD or (800) 433-5778 so an agent can look further into your account. You can see more about cancellation of a plan by reviewing the Terms and Conditions at www.geeksquad.com/termsconditions.
Not for picture printing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its an okay printer for printing only documents. Not great for pictures because it will print with a boarder. This printer is a boarder photo printer as told by an HP specialist. Meaning you do not have the option to printer pictures with no boarders.
No, I would not recommend this to a friendExpensive coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems crazy to have purchase the same product each time I have to change printers due to failure of the printer and I only had the printer each time for less than 2 months
I would recommend this to a friendWishing there was more info presented up front
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is great to have but its not super intuitive what all they cover. I wish there was more info up front about the value of having this and what all is offered
I would recommend this to a friendOK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I kept having wireless issues.......contacting frequently to get the printer to not hsave printer errors.
I would recommend this to a friendPrinter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called to setup printer but they didn't have a clue what they were doing either. We asked nicely for them to disconnect to our computer but they didn't want to. Eventually we figured it out on our own and gave them credit so they would disconnect from our computer.
No, I would not recommend this to a friendDidn’t answer questions clear enough to comprehend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were not able to put in simple terms the problems I was having with this headset . It was not entirely their fault because I am somewhat deficit in electronics knowledge.
I would recommend this to a friendTakes some time to get a new unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called when the TV broke, Geek squad sent a 3rd party contractor out to take a look. About a week later I received notice that they will be replacing the unit.
I would recommend this to a friend