Customer Ratings & Reviews

Returned a printer because it was not a wifi. My mistake. The return was easy and was able to track with a confirmation that it safely made back to the store. My account was swiftly reimbursed.

No matter the product we always purchase GEEK Squad protection because when something happens, the protection covers the repair or replacement of the product. We have used this on several occasions and it always been worth it, because the repairs alone would have cost more than the cost of the protection plan.

Every time I buy the 4 year plan, I never need it until 5 years out!!

I good for now thank you but I’m not interested for now

10/10 recommend would buy again. Tell your friends

Good to know my stuff is insured. Now I can relax knowing my stuff will be covered.

Helped me with my needs, did a good job, very pleased

Good sound quality Loud and clear comfortable an good charge holding time

I have purchased the warranty on everything I buy. For the cost of protection, it can’t be beat.

Haven't had to use it yet but was worth getting for the protection

I haven't had to use the insurance yet but i know Best Buy will stand by it if i ever have to.

Haven't had to use it, but nice to know it's there

Usually the "extra protections" are just an extra cost when buying equipment - Not the Geek Squad Service. We used it for small things like freezes of the system, that just need de-fragging, and larger issues like a hard-drive fail. The service in-house (when we could all do that) were courteous, informed and professional. Taking it to Best-Buy was simple and quick to fix.

4 year replacement gives me great peace of mind for purchase

I bought a washing machine and it came out defective and they changed it for a new one. (samsung). but the same one that I changed also came out defective and turned out to have a factory defect. but they ask me for the serial number of that washing machine and I can't find it anywhere, they say it's a label that all washing machines have but I couldn't find it, so for that reason they don't want to repair it

I haven’t had an opportunity to use the Geek Squad insurance but I have peace of mind that it will be available if I need it.

The Geek Squad Service Product Replacement is a great deal, especially on higher priced electronic prices. If you have a problem with the product failing for covered reasons, you bring the product into Best Buy, and they will replace the product with the same product, similar quality product if the original one has been discontinued, or credit you the value for an exchange.

Haven't had to use it but good to know it's there. Bought for my printer.

The warranty replacement programs so far have worked greatbfor me.

I learned with almost my first product to purchase the Geek Squad guarantee. It has been a pleasure working with Best Buy. When things go wrong they have either replaced or repaired my item with no hassle and in short amount of time. Geek Squat is so reasonable I definitely advise everyone to get it along with their new purchase. It is really worth the price.