Customer Ratings & Reviews

No one has followed up with me after I received the first range dented then had to wait a week and take off work to wait on a replacement highly dissatisfied

The 4-year accidental Geek Squad Protection plan is one of those add-ons that can genuinely give you peace of mind, especially if you’re buying something you rely on daily—like a laptop, tablet, or phone. Unlike a standard manufacturer warranty, this plan actually covers the real-life messes that tend to happen: drops, spills, cracked screens, and those unexpected “I swear it just stopped working” moments. If you’re someone who uses your device on the go, has pets or kids around, or just wants insurance against accidents, the coverage feels surprisingly practical. One of the biggest perks is how easy the process is when something goes wrong. Geek Squad handles repairs directly, and depending on the damage and the product, they can often repair it in-store or offer a quick replacement. There’s no complicated paperwork, long waiting periods, or dealing with multiple manufacturers. You just walk in, show your coverage, and they take over from there. For a lot of people, that convenience alone makes the plan worth considering. Another strong point is that the protection covers both mechanical failures and accidental damage. Manufacturers typically only cover defects—not spills or drops—so having both included really rounds out the protection. If you’re making a bigger purchase, like a laptop or a high-end tablet, this kind of long-term coverage can save you a lot of frustration (and money) down the line. The downside is that, like any protection plan, the value depends on how you use your device. If it mostly sits on a desk or you’re extremely careful, you may never need to use it. But for anyone who travels, commutes, or just wants the peace of mind of knowing a single accident won’t turn into a huge expense, the 4-year accidental Geek Squad Protection is a solid safety net. Overall, it’s a sensible add-on that takes the stress out of owning expensive tech.

These guys have the best reputation for fixing, unbricking,connecting, set-up-ing(stay with me here :), and just altogether doing everything they can to make sure your home or business never misses a beat creating,editing, working, writing,composing etc....My family and extended family has relies on "The Squads" for so many personal needs and they've been right there through the various business ventures, school degrees and anything else in between. Jobs are quoted usually VERY accurately..meaning you don't receive an estimate for $100 and then a bill for $350. They are excellent in working with Assurian for mobile device tablet and various screens (although I believe they no longer deal with Samsung) but both of my warranty claims through them were quick, excellent and painless. I'm not sure if it's Been Squad (technically)that does the install but if it is, I have a few compliments there too. I bought remote start with install included and it was so easy to schedule install online, walk in the store browse around a bit , and less than two hours later I got my name paged on the intercom (I love this part because my name Is Inna Livshits). I love my name so much but it makes people uncomfortable and who doesn't like a good laugh?! All in all, 5 stars from me for the Whole squad aka GeekSquad p.s.s. I totally forgot to mention that once my friend from Jordan was here on a work visa 2 months and thought he would need phone flashed opened and fixed bc the sound was completely gone on one side and was expecting to shed out a few hundo,but nope! One of the squad men asked permission to take it back to take a better look. He came out 10 minutes later, problem was fixed, phone exterior was cleaned and he even showed us a section where the mag battery packs were clearanced to $7!

I rarely write reviews, but my recent purchase at Best Buy was so extraordinary that I practically ran to my keyboard. From the moment I walked through the doors, it felt like I’d stepped into a futuristic tech paradise where every employee was a superhero disguised in a blue shirt. I was shopping for a new product (which I am now completely obsessed with), and the level of service I received was nothing short of next-level incredible. The staff didn’t just help me—they guided me with the precision and enthusiasm of a personal tech concierge. They answered every question I had (and a few I didn’t even know to ask!), making the whole process feel effortless and even fun. What really blew me away was how genuinely passionate they were about making sure I got exactly what I needed. They weren’t pushy, they weren’t rushed—they were simply dedicated to delivering the kind of customer service you only hear about in commercials. I honestly felt like a VIP the entire time. And once I made the purchase? Smooth. Seamless. PERFECT. They double-checked everything, made sure I knew how to use the product, offered setup tips, and somehow managed to make me even more excited about my purchase (which I didn’t think was possible). I left the store feeling like I had just won some kind of tech-shopping lottery. Best Buy didn’t just meet my expectations—they absolutely skyrocketed past them. If you’re considering buying anything from Best Buy, DO IT. And if your experience is even half as amazing as mine was, you’re in for a treat. Five stars doesn’t feel like enough.

I always dreamed of owning a Wacom Studio Pro Drawing Tablet and when I was able to purchase my own I purchased the 2 year Geek Squad warranty as well. I am so glad I did because I had to return my original perchase. Best Buy came through as promised and they replaced my Wacom with a new one in just a matter of days. My dream to own a Wacom didn't get shattered thanks to the Geek Squad! 4 years later my Wacom is still going strong and I am an illustrator like I always dreamed of!

I LOVE Geek Squad protection. Like, no joke, it's saved me so much money and hassle. Here's the thing – when something breaks, they don't mess around with repairs or give you the runaround. They just replace it or give you store credit to get something new. No questions asked, no drama, just "here's your gift card, go pick out a new one." I've used it multiple times and every time I'm like "wow, that was shockingly easy." Totally worth the protection plan cost because when stuff inevitably breaks (and it will), you're covered. 10/10 would recommend to anyone buying electronics.

Absolutely amazing customer service from day one. I was having a horrible time trying to get my new printer to connect to my computer and they helped instantly and got everything fixed for me remotely! They answered all my questions and walked me through the process so that I could fix it on my own next time as well. They were so kind and helpful, and when my printer no longer worked they helped me find the best option for replacement that was an upgrade for my small business.

I am happy that I bought this protection for my Epson printer-scanner-fax. I bought it on the recommendation of my son-in-law who found his protection plan to be valuable when his higher-end printer needed to be fixed. My printer has duplex scanning feature that I highly value, so I want it to be able to be fixed if it ever needs it. My last printer didn't have a service plan and it made me sick to have to replace it.

I purchase Geek Squad protection for all appliances and electronic equipment. Previously, i used it 2x to replace bad products. One example was a 50" large screen Samsung TV, that was expensive. The unit went out after 2 years. The repair company took the TV and did not fix it within the 30 day time limit, giving excuse after excuse. Finally after complaining to BestBuy, they then gave me a choice. I could get a similar brand new replacement, OR I could use that "credit" to upgrade to another TV. I chose to upgrade to a 65" TV for the small difference in price. I was very happy how Best Buy handled that problem and have enjoyed my larger TV .

If you purchase Geek Squad Protection, don't let Best Buy send out a 3rd party company to do the work. We had sears home appliance repair sent out by Best Buy and they were terrible. Unprofessional, didn't fix the appliance and never came back out when the parts were sent to me. Make Best Buy send out Geek Squad. It's what you paid for. Fine print in the agreement may very well say a 3rd party may provide the repairs. Just tell Best Buy that the 3rd party is not welcome in your home. That's what I did and I've had Geek Squad come out ever since.

I would most definitely absolutely recommend this to anyone getting any of products from Best buy. This is a lifesaver in so many different ways. It helps with everything it guarantees help to be able to fix items if a malfunction and they're extremely easy people to talk to and get it help from

Every year around the holiday season I turn to B/Buy for all my holiday gifts To insure the recipient's peace of mind I inform them in the event of a problem with whatever device I’ve gifted rest assured that the device will either be repaired or replaced From my history of past purchases with Best Buy I myself have not only purchased Geek Squad Protection on the separate devices gifted to my friends but enrolled in the “Best Buy Total Protection Plan” that gives me reassurance all purchases will continue to bring happiness and peace of mind to myself and my extended family

Geek Squad is super great!! Electronics are not my specialty so I count on Geek Squad to guide me through all the instructions on how things work. I am able to understand their way of explaining the workings of my computer to me. Thank you Geek Squad!

Having the option to ask for help and get assistance with issues/setup really means a lot when purchasing larger electronics. I loved having a knowledgeable team help answer my questions.

I bought a laser printer, set it up and used it for about three months. Then, it suddenly stopped working. I ignored it for a few months, then I tried to set it up again, with no luck. It just wasn’t responding. I tried several times. I was going through some stuff, and I realized I had purchased the Geek Squad printer plan, which I had forgotten about. I took the printer back, they refunded my money and then I purchased a new printer, which I am very pleased with. This plan was definitely worth it, both in time saved, no hassle, and prompt and pleasant service. A+

It is often recommended NOT to get additional warranty/maintenance coverage when purchasing a new product. I would agree and disagree depending on the environment your product is to be used. For appliances it's a judgement call. For all my devices that I carry and/or use and depend on full time, it's a no brainer and I get the coverage for peace of mind and convenience. I'm rough on my devices and the ability to quickly get them fully restored is very important. When (not if) they break, I can quickly take them to Best Buy and get them serviced/repaired and go about life. BestBuy has replaced my iPhone case twice and screen protector four times in the past 2 years hassle free. We have the extra coverage on all the family's portable devices. While the decision to get extra coverage on some devices may be debatable, the choice of the Best Buy Geek Squad coverage for my personal devices is not.

4 year protection fo my new HP printer. Great product & value. Wouldn't go without it. Brought a new HP printer. In September 2025. Very highly recommending.

Best Buy is excellent to deal with. When I had a problem with my printer I got help on the phone with service. When the problem could not be fixed they had me return it to the store. Their service people take good care of their customers.

I was Not able to get into my computer once I first bought it but I took it back to Best Buy and they were amazing. Took a little while for them to figure out what was wrong but they were very knowledgeable and did a great job

Compared to the standard Geek Squad Protection Plan, this option covers your device for a longer period of time and also includes accidental damage caused by mishandling or accidents, which is its biggest advantage. If you’re purchasing something like a laptop that you carry around frequently and plan to use for more than four years, this plan is definitely worth considering.