Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 49 reviews
(49 customer reviews)to a friend
Rated 5 out of 5 stars
Great prcing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Remoted support help available 24/7 , not long wait online .
I would recommend this to a friendRated 5 out of 5 stars
geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad is one of if not the best warranty to have period
I would recommend this to a friendRated 5 out of 5 stars
Great plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the no questions asked service plans! Love it!
I would recommend this to a friendRated 4 out of 5 stars
Geek squad set up my new phone quickly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents were always tenacious, courteous, informed.
I would recommend this to a friendRated 4 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Greek squad customers service was great and informative for the service request
I would recommend this to a friendRated 4 out of 5 stars
GEEK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't use them yet because everthing I own has warrenties.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Protection Service!!! They always provide prompt service
I would recommend this to a friendRated 1 out of 5 stars
One of the worst printer firmware I can think of
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fist of all the setup require a password and nowhere to be found in any of the paper come with the printer, which take me searching around the internet for half an hour.... It is initpass, if you have to know. Second the firmware is very buggy, I have updated the firmware the the latest, and still was not be able to scan to my pc from printer, which was one of the major function I used to like on brother printers..... I am this close to pack it up and send it back to bestbuy because of the firmware, I can not believe I spend so much time try to setup this printer.... whoever write the firmware and set the password and not including that in the manual should be so shamed..... and seriously how many time those people called engineers had kill others with their intelligence..... Just give it a rest and quit put unnecessary stuff in the firmware and never be able to back it up.... this is a home office printer, just make it easy..... I am so close to send this back .... so close.... I can give it a -5 stars, I would
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. It sounds like you need may need help getting your printer up and running. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
OK photo printer, terrible scanner, HORRIBLE serv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this printer for the ECO tank and because of the prior experience with another Epson printer. Started off great as a photo printer Scanner jammed three straight times and thought we may not have been using it properly. I just used it again and it scanned 3 of 4 documents. The worst part is when I contacted the Geek Squad, I sat there for 15 minutes with no response after giving my information and asking "Can you print?" when I am clearly having issues with the scanner!!!! Last but not least, I took in a printer for the $50 discount and the cashier did not know what she was doing and the person that was "helping" her was WORTHLESS. I ended up leaving the old printer and not getting the credit. PATHETIC!!!!!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.