Customer Ratings & Reviews

Its good to have the satisfaction of knowing there is a squad backing your service corner.

The customer service rep Dani at the Lancaster, PA store was extremely helpful. I had a warranty on my old printer and was able to get new for no charge. She helped me through all the steps I needed to take. I did purchase a warranty for the new printer.

Very helpful and friendly. Very knowledgeable about the service and parts and how they were going to install it and how it should work.

Great option for my husband who is technologically challenged.

Piece of mind for a great price. Hope I don't need it but it's there just in case.

Hopefully I don’t need to use it but it’s definitely convenient to use!!

Geek squad is top notch, when I need help they are ready.

4-Year Standard Geek Squad Protection.Geeks Forever

4-Year Standard Geek Squad Protection good coverage

The best warranty in the business recommend it for every purchase!

I just renewed my Geek Squad. I find them very helpful. Sometimes the 1st tech on the phone can handle a smaller issue. If it is too difficult, then a higher level tech will jump in there remotely and handle in an hour or two. I have always eventually had my issues resolved, but their process can be lengthy sometimes because they might say the 2nd tech is scheduled to take remote access in 30 minutes and it ends up being 2 hours. Even though they are handling it remotely and say I don't have to be present, I do need to check their work and confirm it is fixed. In comparison to iYogi, which I used for years.. I might be on there for 2-3 hours, but there are no gaps. The reason I had to stop using iYoga though, is that that absolutely torment you about renewing your subscription. They would start hassling me in March for a subscription ending in August. It was non stop phone calls at all hours, even when I told them they had to stop. With Geek Squad recently, I didn't get any phone calls, just 2 emails telling me my last day. I respected that they respected my time. The other thing I like about Geek Squad I like is that I always have that option to schedule an appointment at their Best Buy counter. Options are good.

Love it! Bright prints easyvto use very fast and kight weight

This plan is very well price for the product i purchased and i have used geek squad in the past and they do honor there warrenty.

The agents reviewed how to use the printer as well as helping me get it to the car.

I don’t have a chance to use this service because my machine is still working good. We see if anything broke down and I may need their assistance. But I will put 5 stars first

Geek Squad and BestBuy a very Worthy Co. Thankyou for your easy Product Replacement Help. Arthur in Ark.

Reason I like to purchase things from Best Buy because the Geek Squad anytime I purchase something I go there and ask if it's coming or over them or do I have to send it out they give me straight answer and I like that I had to deal with the Geek Squad instead of sending it out in mail and waiting weeks or months to get a response

I would be getting this again they charge you for what’s left on the warrant then you buy another one. Why not warranty the item for the whole years you payed for?

Thank u I haven't had the need for u guys yet but I'm sure you guys are thoroughly good

Great to have in case of accidents… if you’re worried about broken TVs or computers or whatever you buy… make sure to have this safety net!