Customer Ratings & Reviews

Not yet used, but purchase experience was efficient

I've been with the GeekSquad for years, and love the service and availability. I've taken puters into the store a few times, but generally use remote support. I hate to say this, but this past week remote has been half a nightmare .. I've called in three (3) times and have been on hold for a TOTAL of close to 5 hours before giving up each time. Please note that the reason for these calls has been a problem with Outlook (not a life-or-death situation), which is a great program but has its challenges. They may be short-staffed right now. ... I will try calling late at night.

Feels great to have a reliable source of service, would recommend using the Squad for all your tech needsm

I haven’t needed service yet, but bought it as a safeguard for my new Epson Printer ET-3850.

The agents reviewed how to use the printer as well as helping me get it to the car.

Geek Squad, I think of these miracle workers as hero’s on every encounter. So worth the price and what can be done to help you tremendously.

The service at Geek Squad has been amazing every time I have visited and have needed assistance. They are always quick to support and very helpful in everything you need.

Sure as Shootin' fish in a barrel, the optional coverage is a worthwhile protection of your hard-working capital expended on this low-to mid-range All-In-One printing solution, with a low purchase price and other excellent terms.

Great warranty to have no issue with the process real fast and nice.

Perfect product I love it so much I’m coming back soon for another one

Hopefully I don’t need to use it but it’s definitely convenient to use!!

Technicians are very knowledgeable. They are always very professional and respectful. I appreciate their willingness to help. Thank you Geek Squard for your time and consideration.

The printer is one the best for hard home use, it prints really fast. The remote UI configuration is really cool, its only hard to configure since there is not too much documentation to configure the address book and be able to get the emails out. have use this printer for 1Y without any issues.

Why would you not add the protection plan!!!!! I’ve had so many products replaced for free because of these protection plans!!

Great service. Everything went really well on the printer return.

I think this is a good price for a four year warranty on the scanner. I never had to use a geek squad warranty before so I cannot comment on service/repair. The warranty is about 20% of the cost of the scanner which is high .I added the warranty because the scanner is worth the price and saved me a lot of money not having to use an outside company to scan thousands of photos which is an ongoing project . The scanner also doubles as a paper scanner which is a plus and that means the scanner gets more use. For 25.00 a year it is worth it.

I had bought a printer and added the protection onto my purchase. Let me just say, that was the best thing that I have ever did. They were super helpful and I was able to get my problem fixed asap.

I have never trust any other stores warranty. I always tell people when you buy something from somewhere else, go to geek squad and get a warranty on it. Geek squad has never let me down.

No issues yet all my problems are in Tip Top Shape . Haven’t had to use it but I am glad it is there if I need it .

I would be getting this again they charge you for what’s left on the warrant then you buy another one. Why not warranty the item for the whole years you payed for?