Customer Ratings & Reviews

Geek Squad is fantastic and has been available for everything I've needed in the last year or so. The subscription is definitely worth it in case you need a product replacement in a hurry.

I have purchased contract extensions in the past and have received one or two replacements because of the contract. One time I missed the deadline by less than one week. Being a good customer, I hoped the company would have helped me out with replacement via contract. It's up to the individual to buy a contract, if your printer will be idle for an extended period of time, I would say get the contract.

We can do a lot of “fixes” at home. Having Geek Squad is my back-up pain reliever when my knowledge or available “fix it” time is not enough to resolve an issue. Best deal for the cost!

When we purchased the printer, we also got the extended warrenty plan. We were glad we did because so happen the printer was having problems and we bring it in to best buy and was exchanged to a new printer. The service was very smooth. and quick.

Great way to protect your investment. Something goes wrong and BestBuy will replace it no questions asked.

The geek squad is like having your personal team for all your computer related issues

It's a great printer/scanner/faxer/emailer. So many options on this printer it's so helpful for school and work so i am very grateful for geeksquad if anything ever does happen.

I enjoy my printer. It was very reasonable and it works well.

Well worth the cost. I highly recommend the product replacement for high dollar items.

So proud to have squad protection plan forks excellentAnd very helpful

I have never had an issue with using the protection plan. I get it on all my electronics (smart watches, ear buds, etc...) when and if something goes wrong I bring it in and they change or fix the product for me.

I have used this service to install Webroot on two of my laptops and one desktop. The techs were professional, knowledgeable and friendly. They cleaned my devices and they run much better.

Great value for the money. We live over an hour's drive from the nearest Best Buy so being able to get support online is a plus for us. The agents are knowledgeable and patient with our questions.

[Employee of bestbuy] They were great when it came to fixing my printer, amazing work they never disappoint

The Geek Squad service is at Best Buy is one of the best services that they offer. They employees seem to be knowledgeable about all brands of computers and provide quality work.

Geek Squad is worth the money, had a device stop working and called placed a claim took into the store and replaced with an equivalent item.

When my last printer went bad I had bought the geek squad 2 year free fix or replacement and they checked out my faulty printer and gave me a new replacement. I also bought the 2 year protection with this new printer and would not do without their protection!

I've used there warranty before on a printer, and I can say it was worth it. Know that it isn't a scam. You want to ask yourself if you would rather pay 14 dollars , to cover something worth 100+. If you use it frequently, think about protecting yourself!

Every time the agents/technician went to my house they been gentles and professional. They always answered to my doubts and search for a solution to the problem. I really recommends Puerto Rico’s Agents Teams.

Have used it multiple times. Easily used to get a new printer in no time. No hassle.