Customer Ratings & Reviews

I haven't had to use it (and maybe won't have to use it), however; I absolutely Love Best Buy's Product Replacement Service. I've used it on other products and have Never had an issue.

Like always a good product especially if it's being purchased with a product that can break easily withing the time it will be used. Especially printers from HP which usually have ink carriage jams every year or so!

The 2 year product replacement was a great value. I felt like the price was very in line with product cost and it proved to be very useful. Very glad I purchased. New product is working perfectly but feel confident that if something went wrong it would be taken care of.

If you're concerned about a particular product when purchasing at BestBuy; this product will set your fears aside. BestBuy's product replacement service will put your mind at ease.

They help you with anything you need or if you don’t understand something they help you out

Great plan to protect your items and tech from any problems.

This plan has proved to be so useful. We've taken in both computers and both laptops this year. Had to take one laptop back a second time. Geeks are very helpful if you have any questions. It's definitely worth the money.

Have only needed to use it once. It was quick and painless and they did everything to correct the problem successfully.

i always buy the geek squad protection because its cheaper than replacing the item with the same thing again in the event something happens. and i buy it on sale...so that way with the protection plan included im still paying basically the normal price if it wasnt on sale.

This was some time ago, but we were very pleased overall with the purchase and the asssitance with it.

Purchased this to protect the new printer I bought to replace the last one that stopped working right after the manufacturer’s warranty expired. I didn’t buy this extra protection for that one. DOH!

When i purchase higher priced things i love to add the protection. Its very easy to turn in if you have an issue. I get this for my headsets cuz they dont last that long and i get my full price i paid to get a new one. Love it

You can count on Best Buy Geek Squad Warranty. Always there for you!

I always get if the price is low, more so I will pay the higher price for appliances though, too many electronics in them now days. plan is what it is, Best Buy stands behind there plan,. you will have a like product the same day before you leave if yours is not in stock.

I buy GSR on all major purchases. Murphy's Law has taught me that if something is going to break, it will be the day after the expiration of the manufacturer's limited warranty. My experience with the Geek Squad replacement process has always been positive.

Keep in mind that by the time you need to replace the item it may not exist anymore in which case you get a similar item or store credit .

While in the past, I have stayed away from extended warranties, as products would normally work for quite a while. Not so much anymore, as there is more quantity than there is quality put into the products. You just can't expect to have electronics or many other items to work as long as before. The Geek Squad warranty takes the pain out having an item go dead on you, in the 1st 2 years, regardless of the supposed manufacturers warranty.

Value priced. Hope I never need to use it. Comforting to know that the guarantee takes the anxiety out of looking for a replacement.

I've learned never to purchase anything without a protection plan and the Geek Squad has followed through every way. There's never been a problem in identifying my purchases and they always follow up with a call to make sure everything is in working order.

I get this for my peace of mind, even though my son and grandson, are my go-tos when it comes to electronic devices.