Customer Ratings & Reviews

Works better than I thought but than again its black and Decker so i should have known

I love my protection plans and never thought much of them . I now buy them all the time after a bad time when one of my printers broke and couldn’t get a new one .

Love, love, love this printer/scanner/fax machine. I use it for both work and pleasure. Prints really nicely. Haven't had any issues with it at all. User friendly.

Best buy offers warranty on other items and most people just ignore that when they're asked but it's well worth it if he ever have a problem just take a right to your local Best buy and they will take care of it

We had a problem with our connection to sonos and the tech was able to come to the house and fix it for us. He was earlier than they told us. Very professional

While printers I've purchased in the past have been great workhorses, every once in a while a machine will break down. Best Buy's Geek Squad policy is well worth the money. Buy some piece of mind. Go with the Geek Squad Replacement policy!

took my computer in to get it looked at by the geek squad, customer service was excellent. I told the guy what my computer was doing and he knew instantly what the problem was. bought the part computer ready within an hour. Thanks Geek Squad

Its can be a hassle free exchange or return of the malfunctioned item at the cost of this geek squad service protection fee. I would recommend it.

Best Buy has the best product replacement in the market. We have always been satisfied with the plan because anything that stopped working or became defective they replaced.

They are wonderful and know what they are doing! They explain everything very well so you know what they are talking about. I had to call them one for something that I thought was stupid but they treated me with such respect.

Just bought my new printer so I haven’t had to use the Geek Squad!

The Geek Squad located in Vernon Hills is the best of the best . I mistakenly took my computer to another GS in Chicago and ran to Vernon Hills the next day with two issues instead of the one that was not fixed. Go Vernon Hills Geek Squad

Geek Squad!!! has the Best insurance deal all year

I always get these for anything that costs a fair amount of money but only has a one year warranty. Better to have it and not need it than to need it and not have it.

The warranty is legit. They will help you in anyway possible to get your product fixed and working. HIghly recommend this.

It's a good feeling to have a service that assures the replacement of an item that cannot be repaired. This service gives one peace of mind which cannot be underestimated.

Good product for protecting electronics since the electronics of today aren't very reliable even from great brands.

Good if you need ya product serviced. Especially if you have no extend warranty on product, this saves you on higher repair prices

Always get GEEK SQUAD just to protecting our expensive products in case something went wrong and best buy either fix it or give you a gift card to buy a new one

I highly recommend a Product Replacement Plan on high end Electronic Products. It's very easy to replace your product when something goes wrong.